Technical Account Manager - Poland

Camunda Services GmbH

Job Overview

Location

Poland

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical advisor and point of contact for enterprise customers throughout their entire Camunda platform adoption journey, from onboarding to ongoing operations.
• Develop and execute customized technical adoption plans aligned with customer business goals to maximize platform value and ensure long-term success.
• Provide hands-on technical guidance and best practices to both technical teams and business stakeholders, translating complex platform capabilities into actionable outcomes.
• Proactively conduct platform and solution health checks to identify and mitigate execution risks, ensuring smooth operations and high customer satisfaction.
• Facilitate escalation management by coordinating internally with Customer Success, Consulting, Support, Product, Engineering, Sales, and Pre-Sales teams to resolve customer issues and drive measurable outcomes.
• Spend up to 50% of time on-site with clients during peak periods for key milestone interactions, deepening partnerships and accelerating strategic initiatives.
• Work with public sector accounts that require security clearance, while also managing a portfolio that may include enterprise customers across the UK and Europe.
• Build and maintain trusted, collaborative relationships with customers by demonstrating deep technical expertise and a customer-first mindset.
• Act as a bridge between customer needs and Camunda’s product and engineering teams, advocating for customer feedback to influence platform improvements.
• Ensure customers effectively utilize Camunda’s agentic orchestration platform to automate and coordinate AI agents, people, and systems across complex business processes.
• Support customers in achieving operational efficiency, accelerated time-to-value, and improved customer experiences through successful platform implementation.
• Maintain familiarity with Camunda’s product ecosystem and encourage active usage of the platform via accounts.cloud.camunda.io for hands-on experience.
• Adapt communication and technical approaches to suit diverse audiences, including non-technical business leaders and senior engineering teams.
• Contribute to customer retention and expansion by identifying upsell opportunities and ensuring seamless adoption at scale.
• Participate in regular customer check-ins, roadmap reviews, and success planning sessions to align Camunda’s capabilities with evolving customer needs.

🎯 Requirements

• At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
• Demonstrated technical expertise with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
• Solid understanding of modern solution architectures and DevOps topics, especially Kubernetes
• Proven track record of building trusted advisory relationships with both technical and business stakeholders
• Willingness and flexibility to spend up to 50% of time on-site with clients as account needs dictate
• Ability and/or willingness to use Camunda’s product (accounts.cloud.camunda.io)

🏖️ Benefits

• Remote & flexible work with home office budget and co-working space support
• Annual in-person events including Kickoff (e.g., Vienna 2025, Madrid 2026), team offsites, and Camundi Connection Budgets for local gatherings
• Access to locally tailored healthcare, Modern Health for global mental wellbeing, and Live Well Lifestyle Spending Account (LSA) up to €1,000 annually starting in 2027
• Retirement and pension plans with company contributions, plus life and disability insurance where applicable
• Up to $/€/£1,000 per year for self-driven professional development (courses, certifications, books)
• Equity through the Virtual Stock Option Plan (VSOP) for eligible roles

Skills & Technologies

Python

Java

AWS

Azure

Kubernetes

Remote

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Camunda Services GmbH

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About Camunda Services GmbH

Camunda provides open-source workflow and decision automation technology for developers to design, execute and improve business processes. The platform combines standards-based modeling with scalable runtime engines, supporting BPMN, DMN and CMMN. Founded in 2008, it serves organizations needing end-to-end process orchestration across human tasks, microservices and IoT, offering cloud and on-premise deployment options.

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