Job Overview
Location
8 Locations
Job Type
Full-time
Category
Software Engineering
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Own a portfolio of strategic accounts as the primary technical point of contact and trusted advisor for customers using the CrowdStrike Falcon® platform
- • Drive product adoption and value realization across the full CrowdStrike Falcon® platform by conducting proactive customer health checks, adoption reviews, and executive briefings
- • Lead and manage technical escalations with urgency and professionalism, coordinating cross-functional teams to resolve complex issues while maintaining strong customer relationships
- • Build and continuously expand deep product knowledge across CrowdStrike’s entire security portfolio, rapidly mastering new technologies as they are released
- • Conduct knowledge-sharing sessions with customers to increase platform adoption and directly connect product capabilities to customer security outcomes
- • Represent the voice of the customer internally by conveying product feedback, feature requests, and pain points to product, engineering, and security teams
- • Serve as a technical bridge between customers and internal teams including Security, Product, and IT to prioritize issues and align on customer success goals
- • Maintain expertise in all supported operating systems and enterprise web technologies, security architectures, and cutting-edge infrastructures
- • Apply working knowledge of security operations center (SOC) environments and processes to guide customers in optimizing their threat detection and response capabilities
- • Demonstrate strong network infrastructure understanding to support technical troubleshooting and architecture recommendations
- • Engage effectively with diverse stakeholders, from technical practitioners to C-suite executives, adapting communication style to audience needs
- • Work independently to determine methods and procedures on new assignments while maintaining high standards of customer service and technical credibility
- • Cultivate trust quickly through exceptional interpersonal and communication skills, navigating complex stakeholder dynamics with confidence
- • Maintain a proactive mindset focused on driving measurable security outcomes and maximizing customer investment in CrowdStrike’s AI-native platform
- • Demonstrate collaborative attitude and genuine commitment to customer success in a fast-paced, high-impact remote environment
🎯 Requirements
- • Bachelor’s Degree or equivalent experience
- • Prior experience in technical account management, customer success engineering, or professional services within the cybersecurity industry
- • Proven ability to manage a large, diverse account portfolio in a fast-paced environment while maintaining focus on customer outcomes
- • Strong background in cybersecurity, including understanding of the threat landscape and ability to speak credibly to security practitioners and executives
- • Experience working with all supported operating systems
- • Knowledge of enterprise web technologies, security, and cutting-edge infrastructures
🏖️ Benefits
- • Market leader in compensation and equity awards
- • Comprehensive physical and mental wellness programs
- • Competitive vacation and holidays for recharge
- • Paid parental and adoption leaves
- • Professional development opportunities for all employees regardless of level or role
- • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About CrowdStrike Holdings, Inc.
CrowdStrike Holdings, Inc. provides cloud-delivered cybersecurity through the Falcon platform, combining next-generation antivirus, endpoint detection and response, threat hunting, and IT hygiene. Its AI-driven analytics correlate trillions of events weekly to identify malware-free intrusions, nation-state actors, and insider threats across endpoints, workloads, and identities. The company sells subscriptions, professional services, and threat intelligence to enterprises worldwide.
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