Job Overview
Location
Brazil - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 17, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary technical contact for Premium Support customers, providing proactive technical support and ensuring seamless onboarding to CrowdStrike platforms.
- • Conduct proactive periodic health checks to monitor customer environments and recommend optimizations to enhance security posture and platform effectiveness.
- • Deliver product training and share best practices to empower customers to maximize the value of CrowdStrike’s AI-native cybersecurity platform.
- • Act as a customer advocate by documenting and escalating customer feedback to internal teams, including engineering and product, to influence product improvements and resolution pathways.
- • Engage with customers at all organizational levels, from SOC analysts to C-suite executives, to build trust and align technical solutions with business objectives.
- • Investigate and resolve complex technical issues in a timely manner, providing clear recommendations and action plans to ensure rapid resolution.
- • Escalate critical customer issues to management when necessary and maintain ownership of the end-to-end resolution process, leading cross-functional teams as required.
- • Leverage internal technical resources—including development engineers, knowledge bases, and proprietary tools—to deliver accurate, high-quality solutions to customer challenges.
- • Develop and contribute knowledge base content to capture novel solutions and learning, enabling reuse across support teams and the broader customer base.
- • Participate in regular team technical communications to share insights, learn about emerging technologies, and align on security best practices.
- • Identify potential renewal risks by monitoring customer health metrics and collaborate with internal teams to implement remediation strategies that secure customer retention.
- • Support sales teams in identifying and pursuing account expansion opportunities by uncovering use cases and gaps where additional CrowdStrike solutions can be deployed.
- • Drive case resolution timelines to ensure all support issues are addressed promptly and in alignment with service level agreements.
🎯 Requirements
- • Bachelor’s Degree or equivalent experience
- • Experience working with Windows Server Operating Systems
- • Knowledge of enterprise web technologies, security, and cutting-edge infrastructures
- • Excellent customer service skills and ability to establish technical credibility with customers
- • Excellent written and verbal communication skills
- • Professional fluency in English
🏖️ Benefits
- • Market leader in compensation and equity awards
- • Comprehensive physical and mental wellness programs
- • Competitive vacation and holidays for recharge
- • Paid parental and adoption leaves
- • Professional development opportunities for all employees regardless of level or role
- • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Skills & Technologies
Python
Linux
Remote
Degree Required
About CrowdStrike Holdings, Inc.
CrowdStrike Holdings, Inc. provides cloud-delivered cybersecurity through the Falcon platform, combining next-generation antivirus, endpoint detection and response, threat hunting, and IT hygiene. Its AI-driven analytics correlate trillions of events weekly to identify malware-free intrusions, nation-state actors, and insider threats across endpoints, workloads, and identities. The company sells subscriptions, professional services, and threat intelligence to enterprises worldwide.
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