Technical Account Manager - Scibids

📋 Description

• • **Why This Role Matters:** As a **Technical Account Manager (TAM) - Scibids** at DoubleVerify (DV), you will play a pivotal role in bridging the gap between cutting-edge AI-powered programmatic advertising technology and global brands. Scibids, recently acquired by DV, empowers advertisers to achieve specific KPIs and tangible outcomes with minimal manual effort, leveraging advanced AI to optimize digital campaigns. Your work will directly impact the adoption and success of Scibids’ software, ensuring clients maximize their media spend and achieve measurable results. This role is ideal for someone who thrives in a dynamic, client-facing environment and is passionate about driving innovation in digital advertising.
• • **Day-to-Day Responsibilities:**
• • **Client Onboarding & Relationship Management:** Lead the onboarding process for new clients, ensuring they understand the Scibids platform and its capabilities. Act as the primary point of contact for client questions, concerns, or escalations, fostering strong, long-term relationships built on trust and transparency.
• • **Training & Education:** Conduct training sessions for clients, including campaign managers and traders, to improve their knowledge and skills in using Scibids’ AI-driven solutions. Tailor training to address client-specific needs, ensuring they can leverage the platform effectively to meet their campaign goals.
• • **Impact Review & ROI Demonstration:** Lead impact review sessions with clients to demonstrate the ROI of Scibids’ technology. Use data-driven insights to showcase how the platform enhances campaign performance, reduces manual effort, and delivers tangible business outcomes. Position Scibids as a critical component of their digital advertising strategy.
• • **Strategic Growth & Business Development:** Collaborate closely with your sales lead to identify opportunities for upselling, cross-selling, and winning net new business. Develop strategies to grow existing client accounts and expand Scibids’ footprint in the programmatic advertising space.
• • **Problem-Solving & Cross-Team Collaboration:** Work proactively with the broader Scibids and DV teams to resolve client issues, troubleshoot technical challenges, and ensure seamless integration of Scibids’ solutions with Demand-Side Platforms (DSPs) like DV360, The Trade Desk, and Xandr. Act as a liaison between clients and internal teams to drive continuous improvement.
• • **Exceptional Customer Service:** Deliver first-class customer service by adopting a forward-thinking, opportunistic approach. Anticipate client needs, provide proactive solutions, and build strong working relationships founded on responsiveness, reliability, and expertise. Your goal is to position Scibids as an indispensable partner in their digital advertising ecosystem.
• • **About the Team & Company:**
• • **DoubleVerify (DV)** is a global leader in digital performance solutions, dedicated to helping advertisers and agencies verify the quality of their digital campaigns, optimize performance, and prove business outcomes. With a mission to be the definitive source of transparency and data-driven insights, DV serves hundreds of Fortune 500 companies, ensuring their media spend delivers maximum impact. Scibids, now part of DV, specializes in AI-powered campaign activation, enabling brands to achieve specific KPIs efficiently and effectively without relying on digital identifiers like cookies.
• • **Culture & Growth:** DV and Scibids foster a collaborative, innovative, and fast-paced environment where employees are empowered to take ownership of their work. As the company scales, you’ll have ample opportunities to grow your career, develop new skills, and make a tangible impact in the digital advertising industry. This role is perfect for someone who enjoys working in a startup-like atmosphere within a larger, established organization.
• • **What You’ll Learn & Achieve:**
• • **Professional Growth:** You’ll gain deep expertise in programmatic advertising, AI-driven campaign optimization, and client relationship management. This role offers exposure to cutting-edge technology and industry-leading practices, positioning you as a subject matter expert in the field.
• • **Impact & Recognition:** Your contributions will directly influence client success and the adoption of Scibids’ technology. As you build strong relationships and drive measurable outcomes, you’ll earn recognition as a trusted advisor and key player in the company’s growth. This role is ideal for someone looking to advance their career in a high-impact, client-facing position within a rapidly evolving industry.