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Job Overview
Location
Arlington, VA
Job Type
Full-time
Category
Software Engineering
Date Posted
October 3, 2025
Full Job Description
đź“‹ Description
- • Serve as the primary liaison between the Department of Veterans Affairs (VA) Veteran Canteen Service (VCS) and Trilogy Federal’s cross-functional delivery teams, translating complex retail Point-of-Sale (POS) business needs into clear, actionable requirements that directly improve the daily purchasing experience for Veterans and their families.
- • Own the full business-analysis lifecycle for the VCS POS system—from initial discovery through post-implementation optimization—ensuring every enhancement aligns with VA strategic goals, federal compliance mandates, and measurable user outcomes.
- • Facilitate collaborative workshops, interviews, and process-mapping sessions with canteen managers, cashiers, supply-chain staff, and VA stakeholders to surface pain points, quantify impact, and prioritize backlog items that will streamline sales transactions, inventory replenishment, and financial reporting.
- • Develop and maintain a living repository of current-state and future-state business process models, data-flow diagrams, user stories, acceptance criteria, and test cases that are traceable to statutory requirements such as FISMA, NIST, and HIPAA.
- • Perform deep-dive data analysis on transaction logs, inventory feeds, and revenue reports to uncover trends, anomalies, and opportunities—translating statistical insights into concise narratives and visualizations that drive executive decisions.
- • Design and execute comprehensive user-acceptance test plans, coordinating with QA engineers and end-users across multiple VA canteen locations to validate new POS features, payment integrations, and security patches before go-live.
- • Champion Agile delivery by writing and refining Jira epics, features, and user stories; leading sprint planning, backlog grooming, and retrospectives; and ensuring continuous alignment with the VA’s VIP Lean-Agile framework.
- • Provide hands-on training, quick-reference guides, and floor-walking support to canteen staff during each release, measuring adoption rates and iterating on enablement assets until proficiency targets are met.
- • Partner with cybersecurity and compliance teams to translate VA security standards into technical controls, ensuring every system change passes rigorous risk assessments and maintains Public Trust clearance standards.
- • Drive strategic road-mapping exercises with VA leadership, presenting ROI projections, total-cost-of-ownership models, and phased implementation plans that balance quick wins with long-term scalability.
- • Maintain a pulse on emerging retail technology trends—contactless payments, mobile POS, AI-driven demand forecasting—and evaluate their applicability to the VCS ecosystem through lightweight pilots and proofs of concept.
- • Travel periodically to VA sites in Washington, D.C., and other regional canteens to conduct on-site observations, stakeholder interviews, and go-live support, ensuring solutions work flawlessly in real-world environments.
- • Mentor junior analysts and share best practices across Trilogy Federal’s broader business-analysis community, fostering a culture of continuous learning, knowledge sharing, and innovation.
🎯 Requirements
- • Bachelor’s degree in Business Administration, Information Technology, or related field (8 years of relevant experience may substitute for education)
- • Minimum 5 years of hands-on business-analysis experience delivering IT solutions, including direct work with customers, users, and project leads in analyzing, designing, implementing, and supporting retail or POS systems
- • Demonstrated proficiency with VA security standards (FISMA, NIST, HIPAA) and the VA VIP Lean-Agile framework
- • Proven ability to obtain and maintain a Public Trust clearance
- • Experience with VA-approved tools such as Jira, GitHub, ServiceNow, and MS Office suite (Word, Excel, PowerPoint, Visio, SharePoint)
🏖️ Benefits
- • Comprehensive health, dental, and vision insurance plus optional FSA and no-cost group term life/AD&D coverage
- • Safe Harbor 401(k) with immediate 100 % vesting and employer contributions from day one
- • Paid parental leave, generous PTO, and 11 paid federal holidays to support work-life balance
- • Monthly phone and internet stipend, tuition and training reimbursement, and pet insurance to keep you and your family thriving
Skills & Technologies
About Trilogy Federal
Trilogy Federal is a management consultancy serving U.S. federal agencies with expertise in enterprise technology, cybersecurity, data analytics, digital transformation, and program support. Founded in 2019 and headquartered in Arlington, Virginia, the company helps defense, homeland security, health, and civilian agencies modernize systems, secure infrastructure, and optimize operations. Its services include cloud migration, DevSecOps, AI/ML solutions, acquisition strategy, and workforce development. Employee-owned and HUBZone-certified, Trilogy emphasizes Agile methodologies, open-source technologies, and rapid prototyping to deliver mission outcomes while reducing cost and risk for government clients.
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