Job Overview
Location
Remote - Utah
Job Type
Full-time
Category
Customer Support
Date Posted
July 1, 2026
Full Job Description
đź“‹ Description
- • The Technical Customer Care Specialist I provides technical support and customer service for the Dealertrack DMS platform, handling inquiries via phone, email, and other channels to ensure timely resolution of product usage and technical issues.
- • Day-to-day responsibilities include logging customer interactions in CRM systems, maintaining expert knowledge of Dealertrack products, adhering to service level agreements, managing multiple open tickets, and collaborating with internal teams to resolve cases.
- • Part of Cox Automotive’s Customer Care Group, this role supports dealer-facing technology solutions that power automotive retail operations, contributing to a seamless experience for dealers and end-users.
- • The role offers opportunities to develop deep technical expertise in automotive software systems, improve troubleshooting and communication skills, and grow within a customer-centric organization committed to innovation and employee development.
🎯 Requirements
- • High School Diploma or GED
- • Less than 2 years of relevant experience
- • Ability to troubleshoot and document system performance and functionality issues
- • Excellent verbal and written communication skills
- • Strong problem-solving and interpersonal skills with attention to detail
- • Ability to work flexible hours, including weekends and overtime as needed
🏖️ Benefits
- • Minimum of sixteen hours of paid time off per month and seven paid holidays annually
- • Additional paid time off options including bereavement, voting, jury duty, volunteer, military, and parental leave
- • Access to health care insurance (medical, dental, vision) and retirement planning (401(k))
- • Paid days off for sick leave, parental leave, flexible vacation/wellness days, and/or PTO
- • Equal Employment Opportunity employer with commitment to diversity, inclusion, and reasonable accommodations for disabilities
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Cox Enterprises, Inc.
Cox Enterprises is a privately held global conglomerate headquartered in Atlanta, Georgia. Founded in 1898, it operates through three primary divisions: Cox Communications, the third-largest U.S. cable television and broadband provider; Cox Automotive, offering digital and physical services for vehicle remarketing; and Cox Media Group, encompassing broadcast television, radio, newspapers, and digital platforms. The company also has clean-tech and sustainable innovation investments through Cox Cleantech. Family-owned and committed to corporate responsibility, Cox focuses on environmental sustainability, community engagement, and employee ownership while serving millions of consumers and businesses across telecommunications, automotive services, and media markets.
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