Job Overview
Location
REMOTE - USA
Job Type
Full-time
Category
Customer Support
Date Posted
April 25, 2026
Full Job Description
đź“‹ Description
- • Provides technical customer support to ensure customer satisfaction with Dealer.com products and services, engaging with customers to ensure understanding of product capabilities and operations.
- • Handles incoming technical support requests escalated by front-line support, responds to inquiries via telephone or online, and resolves routine to moderately complex issues following established procedures.
- • Part of Cox Automotive’s Customer Care Group, working remotely across the USA to support dealer-facing technology platforms like Dealer.com, vAuto, and Kelley Blue Book.
- • Develops expertise in troubleshooting HTML/CSS, CRM systems, and data analysis while building cross-functional relationships and gaining experience in a fast-paced, customer-centric tech environment.
Skills & Technologies
About Cox Enterprises, Inc.
Cox Enterprises is a privately held global conglomerate headquartered in Atlanta, Georgia. Founded in 1898, it operates through three primary divisions: Cox Communications, the third-largest U.S. cable television and broadband provider; Cox Automotive, offering digital and physical services for vehicle remarketing; and Cox Media Group, encompassing broadcast television, radio, newspapers, and digital platforms. The company also has clean-tech and sustainable innovation investments through Cox Cleantech. Family-owned and committed to corporate responsibility, Cox focuses on environmental sustainability, community engagement, and employee ownership while serving millions of consumers and businesses across telecommunications, automotive services, and media markets.
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