Technical Customer Care Specialist II (Dealer.com)

Cox Enterprises, Inc.

Job Overview

Location

REMOTE - USA

Job Type

Full-time

Full Job Description

📋 Description

• Provides technical customer support to ensure customer satisfaction with Dealer.com products and services, engaging with customers to ensure understanding of product capabilities and operations.
• Handles incoming technical support requests escalated by front-line support, responds to inquiries via telephone or online, and resolves routine to moderately complex issues following established procedures.
• Part of Cox Automotive’s Customer Care Group, working remotely across the USA to support dealer-facing technology platforms like Dealer.com, vAuto, and Kelley Blue Book.
• Develops expertise in troubleshooting HTML/CSS, CRM systems, and data analysis while building cross-functional relationships and gaining experience in a fast-paced, customer-centric tech environment.

Skills & Technologies

Remote

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Cox Enterprises, Inc.

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About Cox Enterprises, Inc.

Cox Enterprises is a privately held global conglomerate headquartered in Atlanta, Georgia. Founded in 1898, it operates through three primary divisions: Cox Communications, the third-largest U.S. cable television and broadband provider; Cox Automotive, offering digital and physical services for vehicle remarketing; and Cox Media Group, encompassing broadcast television, radio, newspapers, and digital platforms. The company also has clean-tech and sustainable innovation investments through Cox Cleantech. Family-owned and committed to corporate responsibility, Cox focuses on environmental sustainability, community engagement, and employee ownership while serving millions of consumers and businesses across telecommunications, automotive services, and media markets.

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