Job Overview
Location
South Africa - Cape Town
Job Type
Contract
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • Join Hangar Aviation Technologies, Inc. as a Technical Customer Success Manager (SaaS) to ensure clients achieve measurable outcomes through a technology-driven podcast and content distribution service, playing a critical role in driving customer satisfaction, retention, and long-term success for fast-growing global companies.
- • Day to day, you will manage the full customer lifecycle from onboarding through renewal, act as a trusted advisor by combining business context with technical understanding, translate client needs into documented processes and workflows, support data-driven conversations using platform metrics and reports, proactively resolve issues, partner with internal teams to align technical execution with client goals, and capture feedback and success stories for continuous improvement.
- • You will be part of a remote-first team at Hangar Aviation Technologies, Inc., working with fast-growing global clients while building a long-term remote career, reporting directly to Executive Leadership and collaborating across internal teams to deliver scalable, repeatable service delivery aligned with client outcomes.
- • In this role, you will develop deep expertise in SaaS customer success, strengthen your technical communication skills, gain hands-on experience with SQL and Python in a client-facing context, master remote collaboration tools, and grow your ability to drive measurable business outcomes through technology-enabled service delivery—positioning you for advancement into senior customer success, technical account management, or SaaS operations roles.
🎯 Requirements
- • 2–4 years of experience in customer success, technical account management, or SaaS support
- • Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
- • Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients (non-negotiable)
🏖️ Benefits
- • Opportunity to work with fast-growing global companies while building a long-term remote career
- • Competitive pay and real growth opportunities as part of a vetted talent network
- • Exposure to cutting-edge SaaS tools including HubSpot CRM, SQL, Python, Zapier, and automation platforms
Skills & Technologies
About Hangar Aviation Technologies, Inc.
Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.
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