Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Customer Support
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • Provide technical phone support for Hitachi Global Air Power (HGAP) C&I/Industrial Stationary products, answering questions about installations, maintenance, repairs, and troubleshooting.
- • Work with various departments to address field concerns and drive issues to timely closure.
- • Document service visits and generate reports with action items.
- • Support the HGAP Training Department through content development and product updates for customers, distributors, and employees.
- • Travel to field jobsites to troubleshoot and assist in repair of HGAP Industrial compressors, dryers, and related components.
- • Follow standard work for pre and post service preparation, including submitting expense reports and developing service reports.
- • Communicate distributor feedback to HGAP management as Voice of the Customer (VOC).
- • Assist in writing technical service bulletins and support the service department goal of 95% service completion.
- • Join a global team of innovators, engineers, and quality experts at Hitachi Global Air Power, a leading industrial compressed air manufacturer with over 60 years of legacy.
- • Contribute to sustainable, environment-forward compressed air solutions that power manufacturing operations worldwide, from food and beverage to semiconductors and oil and gas.
🎯 Requirements
- • 1 to 10+ years of technical troubleshooting of electrical and/or mechanical systems.
- • Exposure to industrial product manufacturing and processes.
- • Ability to communicate effectively both written and verbally.
- • Understanding of Microsoft Outlook and Office.
- • Ability to read and interpret schematics.
- • Ability to work independently or on a team.
🏖️ Benefits
- • Opportunity to work with a global leader in industrial compressed air manufacturing.
- • Remote work flexibility within the United States.
- • Chance to contribute to sustainable, environment-forward industrial solutions.
- • Access to training and development through support of the HGAP Training Department.
- • Part of a company with over 60 years of legacy and trusted performance through brands like Hitachi, Sullair, and Champion.
Skills & Technologies
Remote
About Hitachi, Ltd.
Hitachi, Ltd. is a Japanese multinational conglomerate headquartered in Tokyo, formed in 1910. It operates in digital systems, energy, industry, mobility, and smart life sectors, providing IT, cloud, AI, power grids, railways, and construction machinery solutions. The company focuses on social innovation to address infrastructure, energy efficiency, and digital transformation challenges worldwide.
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