Technical Success Manager, Construction

📋 Description

• • Serve as a subject matter expert in Forma (formerly Autodesk Construction Cloud), including its capabilities, limitations, and integration possibilities for AEC customers.
• • Lead technical engagements with strategic architecture, engineering, and construction (AEC) customers to analyze workflows and design scalable solutions that improve project delivery, collaboration, and operational performance.
• • Configure and optimize Forma workflows including document management, RFIs, submittals, field workflows, and model coordination to align with customer project processes.
• • Design and implement dashboards, reports, and analytics using construction project data to track platform adoption, project performance, and operational outcomes.
• • Support integrations between Forma and enterprise systems such as ERP platforms, BI tools, and other construction technologies using APIs and data connectors.
• • Conduct technical health checks, workshops, and training sessions to enable scalable adoption of Forma across customer organizations.
• • Partner with Customer Success Managers to execute technical deliverables defined in Customer Success Plans, ensuring alignment with customer business goals.
• • Map customer business initiatives to Autodesk capabilities and industry best practices to drive measurable return on investment (ROI).
• • Share customer success stories, best practices, and competitive insights with the broader Customer Success organization to enhance team knowledge and strategy.
• • Contribute to industry thought leadership through active participation in customer engagements and internal knowledge-sharing initiatives.
• • Travel as needed to support customer site visits, on-site workshops, and internal collaboration with global teams.
• • Act as a trusted technical advisor to enterprise AEC clients, translating complex business needs into practical Forma implementations that enhance efficiency and decision-making.
• • Collaborate with cross-functional stakeholders ranging from project teams to executive leadership to ensure technology solutions deliver tangible business value.
• • Stay current with evolving construction technology ecosystems, including BIM tools, project management platforms, and digital transformation trends in the AEC sector.
• • Promote a customer-centric approach focused on helping clients realize measurable outcomes from their Autodesk technology investments.