Job Overview
Location
Sydney, Australia
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • The Technical Success Manager II at New Relic serves as the technical champion for the company’s largest enterprise customers, driving adoption, value realization, and consumption of the observability platform to ensure long-term customer success and satisfaction.
- • Day to day, the role involves guiding customers through onboarding to achieve committed consumption, leading personalized training sessions, creating enablement resources, managing Mutual Activity Plans tied to business outcomes, providing inputs for customer business reviews, maintaining consumption levels to mitigate churn, owning technical relationships with stakeholders, facilitating ongoing user training on new features, and supporting business case development for expansion opportunities.
- • New Relic is a global leader in digital intelligence, providing an intelligent observability platform that empowers businesses to monitor, optimize, and scale their systems in an AI-first world. The company fosters a diverse, inclusive, and flexible work environment, committed to innovation and customer success across fully office-based, remote, or hybrid work models.
- • In this role, you will deepen your expertise in Kubernetes, cloud platforms (AWS, Azure, GCP), and observability technologies while honing customer-facing skills in technical account management, relationship building, solution selling, and value communication. You’ll gain experience working cross-functionally with sales, product, and support teams, and develop the ability to translate technical insights into business value for enterprise stakeholders.
🎯 Requirements
- • Strong technical expertise in Kubernetes, cloud platforms (AWS, Azure, or Google Cloud), and/or observability platforms
- • Hands-on experience with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting
- • Proven experience in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Principal Technical Support) in SaaS or technology
- • Strong communication skills to explain complex technical concepts to both technical and non-technical audiences
- • Ability to build and maintain strong relationships with technical stakeholders and advocate for them internally
- • Collaborative mindset with experience working across sales, product, and support teams to drive customer success
🏖️ Benefits
- • Flexible workforce model supporting fully office-based, fully remote, or hybrid work arrangements
- • Opportunity to work with a global team of innovators shaping the future of observability and AI-first digital intelligence
- • Inclusive and diverse workplace that values authentic self-expression and nontraditional career paths
- • Commitment to professional growth through continuous learning, training enablement, and exposure to cutting-edge technology
- • Access to resources for reasonable accommodations during the application and recruitment process
- • Company-wide focus on employee success, innovation, and mission-driven work in a supportive environment
Skills & Technologies
About New Relic, Inc.
New Relic, Inc. provides a cloud-based observability platform that unifies application performance monitoring, infrastructure monitoring, log management, error tracking, and digital experience insights. It ingests telemetry from servers, containers, mobile apps, and browsers, then correlates metrics, events, logs, and traces to help engineering and operations teams detect, triage, and resolve software issues faster. The company offers SaaS subscriptions, open-source agents, and programmable APIs, serving enterprises and DevOps-centric organizations worldwide since 2008.
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