Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 20, 2026
Full Job Description
📋 Description
- • As a Technical Support Specialist at Alkami Technology, you will be the primary point of contact for customers, addressing inquiries and resolving complex technical issues to ensure a positive experience.
- • Day to day, you will investigate bugs and incidents, perform root cause analysis using PostgreSQL, write basic SQL queries, and use browser console tools like Chrome DevTools to troubleshoot.
- • You will work closely with engineering and product teams to deliver timely solutions, contributing to the reliability of Alkami’s digital banking platform used by U.S. banks and credit unions.
- • This role offers a strong foundation for growth into software engineering or other technical paths, with opportunities to deepen your understanding of complex systems and customer impact.
🎯 Requirements
- • 2+ years of technical support experience
- • Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
- • Ability to write basic SQL (e.g., insert, update)
- • Excellent verbal and written communication skills, both internal and client-facing
- • Experience using browser console technologies such as Chrome DevTools
- • Familiarity with Zendesk
🏖️ Benefits
- • Remote-first work environment (US-based)
- • Unlimited paid time off
- • 401(k) with employer match
- • Diverse, inclusive, and fun company culture with recognition for best places to work
- • Opportunity to grow into technical roles such as software engineering
Skills & Technologies
About Alkami Technology, Inc.
Alkami Technology provides cloud-based digital banking solutions for U.S. credit unions and banks. Its platform offers account opening, payments, card management, analytics, marketing, and security tools through a single integrated interface designed for web and mobile. The company serves financial institutions seeking to modernize customer experience, streamline operations, and deploy new products rapidly without extensive in-house development. Headquartered in Plano, Texas, Alkami supports clients ranging from community banks to large credit unions, delivering scalable infrastructure and ongoing updates aligned with regulatory and technological changes.
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