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This position was posted on May 20, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 20, 2026
Full Job Description
📋 Description
- • As a Technical Support Specialist at Alkami Technology, you will be the primary point of contact for customers, addressing inquiries and resolving complex technical issues to ensure a positive experience.
- • Day to day, you will investigate bugs and incidents, perform root cause analysis using PostgreSQL, write basic SQL queries, and use browser console tools like Chrome DevTools to troubleshoot.
- • You will work closely with engineering and product teams to deliver timely solutions, contributing to the reliability of Alkami’s digital banking platform used by U.S. banks and credit unions.
- • This role offers a strong foundation for growth into software engineering or other technical paths, with opportunities to deepen your understanding of complex systems and customer impact.
🎯 Requirements
- • 2+ years of technical support experience
- • Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
- • Ability to write basic SQL (e.g., insert, update)
- • Excellent verbal and written communication skills, both internal and client-facing
- • Experience using browser console technologies such as Chrome DevTools
- • Familiarity with Zendesk
🏖️ Benefits
- • Remote-first work environment (US-based)
- • Unlimited paid time off
- • 401(k) with employer match
- • Diverse, inclusive, and fun company culture with recognition for best places to work
- • Opportunity to grow into technical roles such as software engineering
Skills & Technologies
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About Alkami Technology, Inc.
Alkami Technology provides cloud-based digital banking solutions for U.S. credit unions and banks. Its platform offers account opening, payments, card management, analytics, marketing, and security tools through a single integrated interface designed for web and mobile. The company serves financial institutions seeking to modernize customer experience, streamline operations, and deploy new products rapidly without extensive in-house development. Headquartered in Plano, Texas, Alkami supports clients ranging from community banks to large credit unions, delivering scalable infrastructure and ongoing updates aligned with regulatory and technological changes.
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