Job Overview
Location
India Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 16, 2026
Full Job Description
📋 Description
- • Provides Level 2 Support to customers by resolving technical issues and error messages in a live production environment, ensuring timely and professional resolution to maintain high customer satisfaction.
- • Handles customer issues through troubleshooting, feedback, and liaison with Level 4 R&D teams, while maintaining updated support tickets and performing application health checks and performance analysis.
- • Works within CSG Systems International, a global leader in billing, charging, and customer care solutions for over 40 years, supporting major brands in their digital transformation with a culture rooted in integrity, innovation, and impact.
- • Gains deep expertise in end-to-end billing, rating, provisioning, and telecom systems, with opportunities to work on CSG products like Encompass (Singleview) and CSG Activation (IAT-Interactivate), and develop skills in automation, CI/CD, Kubernetes, and monitoring tools while contributing to team KPIs and process improvements.
Skills & Technologies
About CSG Systems International, Inc.
CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.
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