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Technical Support Analyst

UpGuard, Inc.

Job Overview

Location

Buenos Aires

Job Type

Full-time

Full Job Description

📋 Description

• Technical Support Analyst role at UpGuard, Inc. focused on supporting customers with the Cyber Risk Posture Management (CRPM) platform, analyzing customer pain points, and driving product improvements through feedback.
• Day-to-day responsibilities include analyzing causes of customer issues, working closely with customers to mitigate problems, soliciting feedback from customers and internal teams, and supporting customers globally from initial contact through successful deployment.
• The role sits within UpGuard’s Product team, which includes Product Management, Product Support, Engineering, Design, Data Leaks Detection, and Third Party Risk Management Services, with a mission to build a best-in-class SaaS platform for third-party risk and external attack surface management.
• The analyst will gain deep insight into global industries and institutions, contribute to product improvement, and develop expertise in cyber risk management and customer success within a high-growth, AI-driven security company.

🎯 Requirements

• Experience in customer support or technical analysis, preferably in a SaaS or technology environment.
• Strong analytical skills to identify root causes of customer issues and translate feedback into actionable improvements.
• Excellent communication abilities to engage with global customers and collaborate effectively with internal teams.
• Familiarity with cybersecurity concepts, risk management, or threat intelligence is a plus.
• Ability to work independently and collaboratively in a fast-paced, scaling organization.

🏖️ Benefits

• Opportunity to work with cutting-edge AI-driven cybersecurity technology at a post-Series C company with significant growth trajectory.
• Global exposure through customer interactions across diverse industries and institutions worldwide.
• Direct impact on product development by feeding customer insights into the Product team’s improvement cycle.
• Professional growth in cyber risk posture management and technical support within a mission-driven, innovative team.

Skills & Technologies

Onsite

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UpGuard, Inc.

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About UpGuard, Inc.

UpGuard provides cybersecurity posture and third-party risk management software that continuously monitors internet-facing assets, detects misconfigurations, and scores vendor risk. Its SaaS platform combines automated scanning, data-leak detection, and workflow tools to help enterprises prevent breaches and comply with regulations. Founded in 2012 in Sydney, Australia, the company serves Fortune 500 and government clients worldwide from headquarters in Mountain View, California.

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