Technical Support Analyst II/Sr

📋 Description

• • The Technical Support Analyst II/Sr role at CSG Systems International, Inc. is critical to maintaining high-quality customer experiences by resolving complex technical issues in live production environments, ensuring service reliability and SLA compliance.
• • Day-to-day responsibilities include providing Level 2 technical support, managing tickets and queues, liaising with Level 3 (PS) and Level 4 (R&D) teams for escalations, driving process improvements, and offering 24/7 on-call support with shift work including nights, weekends, and holidays.
• • CSG Systems International, Inc. is a global leader in customer experience and billing solutions, empowering major brands to connect with, use, and pay for services they value most, with over 40 years of innovation in the digital economy and a strong culture of integrity, innovation, and impact.
• • In this role, you will deepen your expertise in telecommunications systems, network troubleshooting, and cross-functional collaboration while developing leadership in process improvement and gaining exposure to SDLC, PMLC, BI, and data warehousing principles in a supportive, values-driven environment.