Technical Support Consultant

📋 Description

• • The Technical Support Consultant role at Harris Computer Systems Corporation is critical for ensuring seamless operation and customer satisfaction with complex healthcare and enterprise software systems, directly impacting client productivity and system reliability.
• • Day-to-day responsibilities include interacting with customers to troubleshoot and resolve highly complex product issues, diagnosing problems related to system configurations, SQL Server, HL7, and product functionality, documenting support requests and solutions, communicating with product development teams to improve designs, and participating in after-hours on-call support as needed.
• • Harris Computer Systems Corporation is a global provider of specialized software solutions for healthcare, government, and enterprise markets, with a focus on delivering reliable, scalable systems that support mission-critical operations.
• • In this role, the consultant will deepen expertise in enterprise support methodologies, gain hands-on experience with SQL Server and Windows Server environments, develop advanced troubleshooting skills in healthcare IT interfaces (HL7), and grow professionally through cross-functional collaboration with product teams and exposure to international client interactions.