Technical Support Engineer

iHeartMedia, Inc.

Job Overview

Location

Virtual, FL

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Engineer at iHeartMedia, you will play a critical role in ensuring the seamless operation of broadcast television systems for customers, directly supporting the company’s mission to deliver industry-leading audio and media technology solutions.
• Day to day, you will install, configure, and troubleshoot hardware and software systems on-site and remotely, respond to customer support tickets via phone, email, chat, or video conferencing, travel as needed for on-site service, maintain detailed documentation of work performed, and continuously develop your technical expertise through training and self-directed learning.
• You will join a team within iHeartMedia that supports Florical Systems’ broadcast technology products, working in a collaborative, innovative environment that values diversity, inclusion, and technical excellence while serving customers across the television broadcast industry.
• In this role, you will deepen your expertise in broadcast engineering, Windows administration, networking, scripting, and customer-facing technical problem solving, while building strong client relationships and gaining exposure to cutting-edge media technology systems used by major broadcasters nationwide.

🎯 Requirements

• Bachelor’s Degree in engineering, broadcasting, computer science, or related field, or equivalent combination of experience and training
• Experience with customer issue tracking systems such as ServiceNow, Jira, Freshdesk, or TeamSupport
• Proficiency in Windows Server administration, networking fundamentals (DNS, TCP/IP, IP addressing), and ability to install Windows 11/Server in physical or virtual environments
• Skills in scripting (PowerShell, Python, batch files) and ability to read/edit JSON, XML, SQL, and other configuration/data formats
• Working knowledge of SQL or MongoDB databases and ability to write basic SQL queries
• Competency with Microsoft 365, including Teams, and familiarity with virtualization platforms

🏖️ Benefits

• Employer-sponsored medical, dental, and vision insurance with multiple coverage options
• Paid vacation, sick time, and company holidays
• 401K retirement plan and Employee Assistance Program (EAP) at no cost
• Voluntary programs including spending accounts, student loan refinancing, and accident insurance
• Spirit Day for community volunteering and company-provided supplemental life insurance

Skills & Technologies

Python

React

MongoDB

Remote

$68k-85k

Degree Required

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iHeartMedia, Inc.

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About iHeartMedia, Inc.

iHeartMedia, Inc. is the largest audio company in the United States, operating over 860 radio stations, digital streaming services, live events, and podcast networks. It provides programming, syndicated content, advertising solutions, and audience analytics for broadcast, mobile, and online platforms, reaching more than 250 million listeners monthly.

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