Job Overview
Location
United States
Job Type
Full-time
Category
Customer Support
Date Posted
May 8, 2026
Full Job Description
📋 Description
- • As a Technical Support Engineer at JAMS Software LLC, you will provide expert technical assistance for enterprise workload automation solutions, ensuring customer satisfaction and system reliability.
- • You will diagnose and resolve complex technical issues, manage support tickets within SLAs, collaborate with engineering on escalations, and contribute to product improvements through feedback and documentation.
- • JAMS Software LLC is a global provider of workload automation software, serving enterprise clients with mission-critical scheduling and integration solutions.
- • In this role, you will deepen your expertise in enterprise systems, scripting, and cross-functional collaboration, while gaining exposure to cloud platforms, data migration, and incident management processes.
🎯 Requirements
- • 4+ years experience in a technical support role with direct customer and engineering interaction
- • Proficiency in scripting languages: PowerShell, Bash, and Python
- • Solid understanding of Windows and Linux operating systems
- • Experience with SQL for data queries and troubleshooting
- • Experience with data migrations and familiarity with ticketing systems (e.g., ServiceNow, Jira)
- • Excellent communication skills for explaining technical concepts to non-technical stakeholders
🏖️ Benefits
- • 100% remote work environment with global team collaboration
- • Competitive benefits package including 401k with employer match
- • Flexible PTO and paid holidays
- • Opportunity to work on enterprise automation solutions with exposure to cloud platforms (AWS, Azure)
- • Access to internal knowledge base and involvement in continuous improvement of support processes
Skills & Technologies
About JAMS Software LLC
JAMS Software provides enterprise job scheduling and workload automation solutions for Windows, UNIX, Linux, IBM i, and z/OS environments. Its flagship JAMS product centralizes batch processing, integrates with ERP, BI, and custom applications, and offers event-driven, date/time, and dependency-based scheduling. The platform includes audit trails, granular security, alerting, and REST API support. Founded in 1981, the company serves financial services, healthcare, government, and manufacturing sectors, helping organizations reduce manual intervention, ensure compliance, and optimize resource utilization across hybrid cloud and on-premises infrastructures.
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