Job Overview
Location
Hybrid - Austin
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • As the first Technical Support Engineer on the ground in the US for Sona Technologies Inc., you will play a pivotal role in delivering exceptional service to our growing base of frontline workforce management customers, directly impacting customer satisfaction and product adoption during a critical phase of regional expansion.
- • Day to day, you will own technical support via email and live chat, troubleshoot complex software issues, support customers through configuration, data uploads, and pre-launch UAT, act as a subject matter expert on Sona’s platform, maintain the knowledge base, and feed customer insights to the Product team to drive continuous improvement.
- • You will join a mission-driven company that has already impacted over 100k frontline workers globally, backed by $100M+ in funding from top-tier VCs including Felicis, Northzone, and Gradient Ventures (Google), and operates with a hybrid model in Austin, TX, blending startup agility with scalable structure and experienced leadership.
- • In this role, you will have the autonomy to shape and document how technical support functions in the US as we grow the team around you, gaining deep product expertise, cross-functional collaboration experience, and leadership opportunities in a high-impact, customer-centric environment.
🎯 Requirements
- • 3-5+ years in a technical customer-facing role such as Technical Support, Customer Support, Customer Enablement, or similar, ideally within a B2B SaaS environment
- • High AI proficiency with active use of AI tools in work and genuine curiosity about leveraging AI to improve operations and workflows
- • Strong communication skills to break down complex technical issues for non-technical audiences and collaborate effectively across internal teams
- • Experience working cross-functionally in customer, post-sales, or professional services settings
- • Based in Austin, TX with ability to travel to the Austin office a few days per week
- • Comfortable operating with autonomy in a rapidly evolving environment where you enjoy building processes from the ground up
🏖️ Benefits
- • Salary range of $70,000 - $85,000
- • Hybrid and flexible working arrangement for Austin-area employees
- • Share options as part of the compensation package
- • 401k plan with employer match up to 2%
- • Comprehensive health insurance from day one via UnitedHealthcare
- • Enhanced parental leave and pay
- • Co-working space stipend
- • Bi-annual all-expenses-paid team retreats
- • Latest MacBook and home office equipment budget
- • Professional development budget
- • Unlimited free books
Skills & Technologies
About Sona Technologies Inc.
Sona Technologies provides a cloud-based workforce management platform designed for frontline employees. The software handles scheduling, time and attendance, absence management, and real-time staffing analytics through mobile and web interfaces. It integrates with existing HR and payroll systems, supports compliance with labor regulations, and offers demand forecasting tools. Founded in London in 2020, the company serves retail, hospitality, healthcare, and logistics sectors across the United Kingdom and Europe.
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