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This position was posted on April 24, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
EDT / EST (US East Coast only)
Job Type
Full-time
Category
Customer Support
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • Technical Support Engineer at Junction Oy, a healthcare infrastructure company building APIs to make patient data accessible, actionable, and automated across labs and devices, with a mission to use health data to unlock insights into human health and disease.
- • Day to day: investigate and diagnose technical issues by tracing through logs and services, reproduce errors to find root causes, share updates with customers and engineers; think like an engineer and act like a support specialist by reading code, using AI tools for debugging, making small fixes when appropriate and escalating when needed; deliver great customer experience by working with users from senior engineers to non-technical operators, adjusting communication by audience, and responding quickly with accurate, thoughtful answers; improve documentation, tooling, and processes by writing clear docs, building small tools or scripts, and flagging recurring issues for improvement.
- • You’ll work with Eliot (Customer Support Lead, your manager), Andy (Technical Support Engineer peer), and the wider engineering, product, sales, and ops teams in a flat, collaborative environment of ~35 people, sitting at the center of how the company operates.
- • You’ll develop deep technical support expertise, strengthen your ability to diagnose complex systems, improve customer communication across technical and non-technical audiences, gain experience influencing product and engineering through feedback, and grow in a mission-driven startup focused on transforming healthcare through data.
🎯 Requirements
- • Strong technical problem-solving skills with comfort reading code and navigating logs to diagnose issues
- • Experience writing or debugging Python (or similar language) for a couple of years, with ability to work through unfamiliar codebases
- • Customer-obsessed mindset: genuine enjoyment in helping people unblock real problems and taking pride in support as a craft
- • Clear communication skills: ability to explain technical concepts in ways that make sense for both technical and non-technical audiences
- • Comfortable in fast-moving startup environments where ambiguity exists and you help bring clarity
- • Mission-driven: passion for using technology to improve healthcare and belief in Junction’s goal of making healthcare personalized, proactive, and affordable
🏖️ Benefits
- • Salary range of $90K - $130K based on experience and location
- • Generous early-stage stock options with extended exercise period after 2 years of employment
- • Monthly learning budget of $300 for personal development and productivity
- • Flexible, remote-first working with $1K stipend for home office equipment
- • Monthly $150 budget for coworking space usage
- • 25 days off per year plus national holidays
- • Healthcare coverage (dependent on location)
- • Regular in-person offsites (recent locations: Tenerife and Miami)
Skills & Technologies
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About Junction Oy
Junction Oy is a Helsinki-based technology company that organizes Europe’s largest hackathon and builds global developer communities. Founded in 2015, it brings together thousands of software engineers, designers, and entrepreneurs annually for intensive weekend events where teams tackle real-world challenges set by corporate partners, startups, and NGOs. Beyond hackathons, Junction runs year-round educational programs, talent matchmaking services, and innovation consulting for organizations seeking to engage technical talent and accelerate product development. The company operates across multiple countries, providing platforms for skill development, recruitment, and open-source collaboration while fostering a culture of experimentation and rapid prototyping.
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