Job Overview
Location
Ireland
Job Type
Full-time
Category
Customer Support
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Engineer at Nooks Platform Inc., you will be a critical member of the early-stage support team responsible for ensuring EMEA customers receive exceptional, timely, and empathetic assistance with the Nooks AI Sales Assistant Platform. Your work directly impacts customer satisfaction, retention, and the overall perception of the product by resolving technical issues efficiently and advocating for user needs within the organization.
- • You will provide prompt, clear, and compassionate support via Slack, live chat, and email, troubleshooting complex technical problems across the platform while maintaining high standards for response and resolution times, and contributing to a positive, memorable support experience that reinforces Nooks’ reputation for excellence.
- • You will collaborate closely with engineering, product, and customer success teams to escalate issues, share customer insights, and influence product improvements by identifying recurring patterns in support tickets and advocating for root-cause solutions that enhance platform stability and usability.
- • You will contribute to building a scalable support operation by creating and maintaining customer-facing Help Center articles, mentoring teammates, sharing knowledge, and helping refine internal processes, tools, and workflows as the team grows.
- • You will operate in a fast-paced, innovative startup environment where the product evolves rapidly, requiring you to continuously learn new features, adapt to changes, and apply your technical curiosity to solve novel problems independently while managing multiple priorities effectively.
- • You will help shape the foundation of Nooks’ support function as an early team member, gaining ownership over process development, knowledge base creation, and cross-functional collaboration, positioning yourself for growth into senior support, technical account management, or product-focused roles as the company scales.
🎯 Requirements
- • 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms.
- • Demonstrated success providing support through Slack, live chat channels, and email.
- • Proficient in real-time troubleshooting, including video conferencing and remote access.
- • Excellent written and verbal communication skills.
- • Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup.
- • Proven ability to work independently and manage multiple tasks efficiently.
🏖️ Benefits
- • Opportunity to work remotely to support EMEA customers from Ireland.
- • Chance to be an early member of a high-growth startup backed by top-tier VCs like Kleiner Perkins, with significant ARR growth trajectory.
- • Exposure to cutting-edge AI sales technology used by industry leaders such as HubSpot and Rippling.
- • Ability to directly influence product improvements through customer insights and cross-functional collaboration.
- • Professional growth through building knowledge base, mentoring peers, and shaping support operations in a scaling organization.
- • Inclusive, diverse workplace committed to equal opportunity and free from discrimination or harassment.
Skills & Technologies
About Nooks Platform Inc.
Nooks Platform Inc. provides an AI-powered sales development platform that automates prospecting workflows for B2B teams. The product combines auto-dialing, parallel dialing, AI call coaching, call analytics, and CRM sync to help reps reach more leads, increase connect rates, and book meetings faster. It integrates with Salesforce, HubSpot, Outreach, and other sales tools to streamline sequences, surface live intent signals, and surface coaching insights from conversation data. Founded in 2020 and headquartered in San Francisco, the company serves high-growth SaaS and tech companies seeking to scale outbound pipeline generation without proportionally growing headcount.
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