Job Overview
Location
Home-United Kingdom
Job Type
Full-time
Category
Customer Support
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • Provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen shares
- • Respond with professional updates to customers via the support system within agreed SLAs
- • Troubleshoot and resolve customer issues in a timely manner
- • Create and publish articles for Flexera’s Knowledge Base
- • Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
- • Work after-hours support when necessary
- • Flexera saves customers billions of dollars in wasted technology spend and is a pioneer in Hybrid ITAM and FinOps, providing award-winning, data-oriented SaaS solutions for technology value optimization (TVO)
- • Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by the Technology Intelligence Platform, enabling organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments
- • With more than 50,000 customers across the world, Flexera is consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace
- • The role offers the opportunity to contribute to a growing, innovative company during a time of substantial growth and ambitious plans
🎯 Requirements
- • Bachelor degree in a technical related field or equivalent work experience
- • Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
- • Strong customer orientation and dedication
- • Good communication and interpersonal skills (works well individually and as part of team)
- • Enjoys problem-solving and approaches them analytically and methodically
- • Eagerness to learn new technologies/skills
- • The ability to replicate a customer issue in-house regardless of OS
🏖️ Benefits
- • Opportunity to work with a global leader in technology value optimization (TVO) recognized by Gartner, Forrester, and IDC
- • Exposure to cutting-edge SaaS solutions and hybrid IT environments
- • Collaborative culture with opportunities to engage with Product Management and Engineering teams
- • Professional development through learning new technologies and skills
- • Inclusive workplace committed to diversity, equity, and inclusion (DEI)
- • Equal opportunity employer with accommodations available upon request
Skills & Technologies
About Flexera Software LLC
Flexera Software LLC specializes in technology asset management solutions, helping enterprises gain visibility and control over their software and cloud investments. Its platform provides software license optimization, IT asset discovery, vulnerability management, and cloud cost optimization. Serving large organizations and government agencies, Flexera enables informed decisions on software spend, compliance, and security risks through data-driven insights and automation.
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