Job Overview
Location
Remote - UK
Job Type
Full-time
Category
Customer Support
Date Posted
May 21, 2026
Full Job Description
📋 Description
- • Technical Support Engineer (French-speaking) role at Ketch, Inc., providing high-quality technical support to EMEA customers and partnering with Professional Services on implementations, troubleshooting, and technical solutions.
- • Day-to-day responsibilities include owning ticket resolution end-to-end for web technologies, APIs, SDKs, and platform configuration; partnering with Professional Services on technical scoping calls and integration troubleshooting; working directly with customer developers and IT teams to diagnose and resolve issues; using Postman to troubleshoot API calls; investigating front-end behavior in JavaScript, HTML, CSS; documenting fixes and solutions; providing hand-off coverage to US and India support teams; and escalating to engineering while owning customer communication.
- • Ketch is redefining responsible data use for the AI era through its Data Permissioning Platform, helping brands collect, control, and activate permissioned, privacy-safe data across devices, systems, and third-party apps to simplify privacy operations, increase revenue from advertising and AI, and build customer trust.
- • The role offers the opportunity to develop deep technical expertise in a privacy-focused SaaS platform, gain experience in cross-functional collaboration with engineering and services teams, enhance customer-facing technical communication skills, and grow within a fast-paced, innovative startup environment impacting global data governance and AI initiatives.
🎯 Requirements
- • 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software)
- • Strong working knowledge of JavaScript, HTML, CSS, and APIs
- • Comfortable using Postman or similar tools to troubleshoot API behavior
- • Fluent in French (professional, customer-facing level) and English
- • UK-based with the right to work in the UK
- • Flexibility to overlap with US business hours regularly, including evenings
🏖️ Benefits
- • Opportunity to work on a privacy-safe data platform shaping responsible AI and data use
- • Close collaboration with Professional Services, engineering, and global support teams
- • Hands-on technical work with customer developers, IT teams, and data engineers
- • Exposure to privacy, consent, AdTech, MarTech, or data governance domains (nice to have, but environment provides learning)
- • Ability to document reusable solutions and contribute to team knowledge base
- • Work in a startup environment with autonomy and impact
Skills & Technologies
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About Ketch, Inc.
Ketch, Inc. is a privacy and data governance technology company that provides a platform for businesses to manage data privacy compliance, consent, and data subject rights at scale. The company's platform enables organizations to automate privacy workflows, enforce data usage policies, and maintain audit trails across complex data ecosystems. Ketch serves enterprises in industries such as technology, finance, healthcare, and retail, helping them comply with regulations like GDPR, CCPA, and HIPAA. Founded in 2018 and headquartered in San Francisco, Ketch leverages a no-code, policy-driven approach to data governance, allowing legal, engineering, and marketing teams to collaborate on data privacy without deep technical expertise. The company has raised significant venture capital and is recognized as a leader in the emerging privacy tech space.
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