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Technical Support Engineer I

Merative

Job Overview

Location

Remote – United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Engineer I at Merative, you will provide advanced technical support and act as an escalation resource for internal and external customers using Merge Healthcare’s medical imaging solutions, which are trusted by 6 of the 10 largest U.S. health systems to improve patient outcomes and optimize care delivery.
• Day-to-day responsibilities include taking inbound and outbound calls, assessing complex technical problems, collecting data, documenting issues and resolutions in CRM, owning the customer support experience, and driving resolution through appropriate channels using effective communication.
• You will work within a team that supports Merge’s cloud-native Imaging Suite, including Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing, and Workflow Orchestration solutions, as well as Best in KLAS Cardiology and Digital Pathology offerings.
• This role offers the opportunity to deepen expertise in medical imaging systems, improve customer satisfaction and system stability through preventative maintenance and remote upgrades, and contribute to internal and customer-facing knowledge bases by documenting root causes and solutions.

🎯 Requirements

• Extensive knowledge of computer hardware, including workstations, servers, and storage systems
• Strong proficiency with workstation and server operating systems
• Solid understanding of network infrastructure and communication protocols
• Excellent customer service abilities, along with strong documentation and communication skills
• Proven capability to manage and prioritize multiple assignments with minimal supervision
• Ability to collaborate effectively within a team and work well with individuals at all organizational levels

🏖️ Benefits

• Remote first / work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Paid leave benefits
• Health, dental, and vision insurance
• 401k retirement savings plan
• Tuition reimbursement, life insurance, EAP – and more!

Skills & Technologies

Java

REST

Remote

Degree Required

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Merative

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About Merative

Merative is a company focused on providing data, analytics, and technology solutions for the healthcare industry. It aims to improve patient care, operational efficiency, and financial performance for healthcare providers, payers, and life sciences organizations. Merative offers a suite of products and services that include data management, analytics platforms, revenue cycle management, and clinical decision support tools. The company leverages artificial intelligence and machine learning to derive insights from complex healthcare data, enabling better decision-making and personalized patient journeys. Merative plays a crucial role in transforming healthcare through digital innovation and data-driven strategies.

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