Job Overview
Location
Home Office (Belfast)
Job Type
Full-time
Category
Customer Support
Date Posted
April 26, 2026
Full Job Description
đź“‹ Description
- • Technical Support Engineer I role at Delinea Inc. focused on providing post-sales technical support to customers via phone and email, resolving issues, and contributing to product improvements through root cause analysis.
- • Day-to-day responsibilities include troubleshooting technical customer problems, conducting calls to diagnose issues, participating in group problem-solving sessions, researching complex issues, testing product functionality to reproduce problems, and documenting detailed failure and solution information in support cases.
- • Delinea is a global leader in identity security, offering a cloud-native platform that secures human and machine identities with AI-powered intelligence, serving enterprises across cloud, on-premises, SaaS, and AI environments with high reliability and efficiency.
- • The role offers opportunities to deepen technical expertise in networking, cybersecurity, scripting, and enterprise software while working with a diverse, innovative team committed to integrity, ownership, and continuous learning in a fast-evolving security landscape.
Skills & Technologies
About Delinea Inc.
Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.
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