Technical Support Engineer III

Delinea Inc.

Job Overview

Location

Home Office (Belfast)

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Engineer III at Delinea, you will play a critical role in ensuring the security and reliability of the company’s Identity Security Platform by delivering expert post-sale support to global customers and partners.
• Your day-to-day responsibilities will include assessing and documenting customer-reported issues, investigating and reproducing technical scenarios, formulating resolution plans, and providing clear, timely responses while maintaining accurate records of corrective actions.
• You will contribute to the team’s knowledge base by developing articles and pre-written responses, and provide mentorship and guidance to junior technical support engineers to strengthen team capability.
• Working remotely from the Belfast area, you will collaborate with a diverse, international team in a fast-paced, innovation-driven environment where your technical expertise directly impacts customer success and product reliability.
• This role offers the opportunity to deepen your expertise in cybersecurity, cloud infrastructure, and enterprise IT systems while advancing your problem-solving, communication, and leadership skills within a globally recognized security technology leader.

🎯 Requirements

• At least 3-4 years of proven professional experience as a technical support engineer
• In-depth knowledge of IT and system administration (minimum 5 years), networking, data transport, encryption, and cloud infrastructure
• Proficiency in relational databases and SQL, plus experience with PowerShell, Bash, or other OS scripting languages
• Strong written and verbal English communication skills, with the ability to explain technical concepts clearly to diverse audiences
• Ability to work on-call hours as assigned and thrive in dynamic, international customer and team environments

🏖️ Benefits

• Competitive salary and meaningful bonus program
• Comprehensive benefits including healthcare insurance, pension/retirement matching, and life insurance
• Employee assistance program, generous time off plans, and paid company holidays
• Opportunities for career progression in a culture of innovation, collaboration, and continuous learning
• Commitment to diversity, inclusion, and a workplace guided by core values: Spirited, Trust, Respect, Ownership, Nimble, and Global

Skills & Technologies

Remote

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Delinea Inc.

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About Delinea Inc.

Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.

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