Technical Support Engineer, Tier 3

📋 Description

• • As a Technical Support Engineer, Tier 3 at Gong.io Ltd., you will serve as the highest-level technical escalation point for complex customer issues involving AI-driven revenue intelligence systems, working directly with R&D and Product Management to resolve critical problems and drive product improvements.
• • Day to day, you will perform root cause analysis using tools like Coralogix, Datadog, SQL, and APIs; troubleshoot web applications; write scripts to resolve issues; collaborate with Tier 2 Support and Customer Success to manage escalations; and educate Tier 2 teams through training and documentation to improve first-line resolution rates.
• • Gong is a fast-growing, innovative company trusted by over 5,000 global companies to transform revenue teams through its AI-powered Revenue AI Operating System, built on the Gong Revenue Graph, with a culture centered on transparency, trust, and making visible impact.
• • In this role, you will deepen your expertise in enterprise SaaS support, influence product development through customer feedback, mentor peers, and become a recognized technical authority in AI-driven sales technology—positioning you for leadership in technical support or engineering roles.