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Technical Support Manager, EMEA

Notion Labs, Inc.

Job Overview

Location

Dublin, Ireland

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Manager for EMEA at Notion, you will lead and build a team of technical and general support specialists to ensure exceptional customer experiences across the region, reporting to the Head of Support, AMER & EMEA.
• You will manage day-to-day operations including KPI attainment, escalation handling, on-call rotation participation, and direct involvement in solving customer tickets during peak volumes, while driving process improvements and cross-functional collaboration.
• You will collaborate with global CX and User Operations leaders to maintain cohesive support operations, align with Go-To-Market strategies, and adapt support processes to regional cultural and business needs.
• You will analyze team and customer data to drive continuous improvement, own reporting of EMEA metrics to senior leadership, and develop your team through mentorship and performance growth in a mission-driven, inclusive environment.

🎯 Requirements

• 8+ years of work experience in customer support team of a software company
• 2+ years of work experience in leading and managing a high performing customer support team
• Strong data reporting and data analytics skills

🏖️ Benefits

• Opportunity to lead and develop a team in a mission-driven company with global impact
• Involvement in shaping customer experience and support processes across EMEA with cross-functional influence
• Exposure to cutting-edge tools including AI and the chance to contribute to a product used by millions worldwide

Skills & Technologies

REST

OAuth

Onsite

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Notion Labs, Inc.

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About Notion Labs, Inc.

Notion Labs, Inc. develops a unified workspace platform that combines documents, databases, kanban boards, calendars, and wikis. Headquartered in San Francisco, the company offers collaborative tools for teams and individuals to plan, write, organize, and share knowledge. The software integrates with third-party services and supports real-time editing, templates, and permissions management. Founded in 2013, it serves global users across education, technology, and enterprise sectors, aiming to replace fragmented productivity apps with a single, modular environment.

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