Job Overview
Location
US - Remote - Washington, US - Remote - Oregon, US - Remote - California , US - Remote - Arizona
Job Type
Full-time
Category
Operations
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • Lead and mentor a multi-shift Support Engineering team as a Technical Support Manager, serving as the go-to expert for policies, procedures, and professional growth to drive team excellence and customer satisfaction.
- • Continuously refine the support journey for customers and staff by optimizing operational efficiency, defining KPIs, and improving escalation workflows to maintain SLA excellence and team motivation.
- • Investigate complex technical issues, route them to ideal resources, collaborate with R&D and Product Management for swift resolution, and act as the primary bridge for high-priority escalations with clear communication to customers and internal stakeholders.
- • Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance, execute strategic business objectives, and ensure the overall success of the Support organization in a fast-paced, high-impact cybersecurity environment.
🎯 Requirements
- • 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management.
- • Must be currently based in the Pacific Time Zone to support regional shift alignment.
- • Demonstrated experience driving innovative change at the team level, preferably applying AI, Large Language Models (LLMs), and automation to streamline workflows and improve case resolution times.
- • Experience implementing Knowledge-Centered Service (KCS) methodology to drive knowledge quality, reuse, and continuous improvement.
- • Solid understanding of security operations, modern tech stacks, and security industry trends.
- • Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives.
- • Applicants must be authorized to work for any employer in the U.S.; Tenable is unable to provide sponsorship for work visas.
🏖️ Benefits
- • Medical, dental, vision, disability, and life insurance.
- • 401(k) retirement savings with company match.
- • Employee stock purchase plan.
- • Flexible spending accounts and Employee Assistance Program (EAP).
- • Education assistance and parental leave.
- • Paid time off (PTO), company-paid holidays, health and wellness events, and community programs.
Skills & Technologies
About Tenable, Inc.
Tenable, Inc. provides cybersecurity exposure management software that helps organizations identify, assess, and prioritize vulnerabilities across IT, cloud, and operational technology environments. Its Nessus vulnerability scanner and Tenable.io platform deliver continuous visibility into assets, misconfigurations, and threats, enabling risk-based remediation workflows. Founded in 2002, the company serves enterprises, government agencies, and managed security providers worldwide, integrating with SIEM, ticketing, and patch management systems to reduce cyber risk and compliance gaps.
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