Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Technical Support Representative, Human Health Customer Care serves as the frontline support for Piccolo users, providing timely and accurate technical assistance to laboratory professionals to ensure high-quality patient care.
- • Day-to-day responsibilities include handling incoming technical support calls, troubleshooting instrument and rotor issues, documenting all interactions in the Quality Management System (QMS), supporting customer evaluations and validations, communicating software updates and field actions, and assisting with instrument installations.
- • The role is part of Zoetis Inc., a global animal health company, working within the Human Health Customer Care team to support diagnostic instruments used in clinical and research laboratories.
- • The position offers opportunities to develop expertise in medical laboratory instrumentation, regulatory compliance, quality management systems, and cross-functional collaboration with QA, sales, and distribution teams while contributing to continuous improvement initiatives.
🎯 Requirements
- • Bachelor’s degree in a scientific discipline or clinical laboratory technology preferred, or equivalent experience
- • Knowledge of medical laboratory products and instrumentation preferred
- • Fluent in English (written and spoken)
- • Strong listening, verbal, and written communication skills
- • Excellent documentation and organizational skills
🏖️ Benefits
- • Healthcare and insurance benefits beginning on day one
- • 401K plan with company match and profit-sharing contribution
- • 4 weeks of vacation
- • Eligibility for short-term incentive compensation
Skills & Technologies
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About Zoetis Inc.
Zoetis Inc. discovers, develops, manufactures and commercializes vaccines, medicines and diagnostic products for livestock and companion animals. Founded in 1952 as the animal health division of Pfizer and spun off in 2013, the company operates research, development and manufacturing facilities worldwide, serving veterinarians, livestock producers and pet owners in more than 100 countries. Its portfolio spans parasiticides, anti-infectives, vaccines, medicated feed additives, diagnostics and genetic tests for cattle, swine, poultry, fish, dogs, cats and horses.
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