Technical Support Specialist

📋 Description

• • As a Technical Support Specialist at Attio Ltd, you will be the trusted voice of the company to customers in the APAC region, helping them solve technical problems, unlock product value, and feel supported throughout their journey.
• • Day to day, you will provide fast, high-quality support across email, chat, and video; diagnose and resolve complex technical issues involving Attio’s API, webhooks, SDKs, and integrations; troubleshoot customer automations in tools like Zapier, Make, and n8n; support AI-powered workflow integrations; and act as the primary technical contact for APAC, managing queries independently while advocating for customer feedback across teams.
• • Attio is a fast-growing CRM built for the AI era, backed by $116M from top-tier investors including GV, Redpoint, and Balderton. The company is obsessed with detail, craft, and delivering exceptional customer experiences, with a Support team maintaining a 98% CSAT average over the past six months.
• • In this role, you will build deep product mastery, become a trusted technical expert in Attio’s ecosystem, influence product improvements through customer insights, and help establish Attio’s support excellence in the APAC region as its first hire there — gaining autonomy, ownership, and the chance to do the best work of your career.