Job Overview
Location
Bengaluru - BLR1
Job Type
Full-time
Category
Customer Support
Date Posted
April 27, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Specialist at Samsara Inc., you will be part of the frontline support team responsible for delivering timely technical assistance to customers via phone and chat, directly contributing to the safety, efficiency, and sustainability of global physical operations.
- • Your day-to-day responsibilities include responding to inbound customer requests, collaborating with support teams to escalate issues, self-managing workload, utilizing tools and knowledge bases to resolve technical problems, and documenting customer interactions clearly and concisely.
- • You will join a high-caliber, globally distributed team at Samsara, a pioneer in the Connected Operations™ Cloud, working to transform industries like transportation, manufacturing, agriculture, and construction through IoT-driven innovation.
- • This role offers opportunities to develop deep technical expertise in cloud applications, mobile computing, and hardware troubleshooting, while growing your career in a fast-paced, innovative environment that values ownership, continuous learning, and impact.
🎯 Requirements
- • Bachelor’s degree or higher in a technical discipline such as computer science or engineering
- • 3-5 years of experience in a technical product support role
- • Technical know-how: ability to interface with engineers, translate complex concepts into everyday language, and work with SaaS systems
- • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
- • Ability to work flexible hours, including nights and weekends
- • Excellent troubleshooting and communication skills (written and spoken)
🏖️ Benefits
- • Above-market total compensation including base salary, performance-based bonus, and equity (for eligible roles)
- • Flexible working model with hybrid options (2 days in Bangalore office) and remote work eligibility
- • Professional development stipend to support continuous learning and skill growth
- • Comprehensive health and parental leave plans
- • Inclusive, employee-centric culture focused on belonging, authenticity, and long-term impact
Skills & Technologies
About Samsara Inc.
Samsara Inc. provides a cloud-based Industrial IoT platform that combines hardware sensors, cameras, and AI analytics to help commercial fleets and industrial organizations track vehicles, equipment, and sites in real time. The system captures data on location, fuel usage, driver behavior, asset utilization, and safety events, then presents insights through web and mobile dashboards to improve operational efficiency, reduce costs, and enhance safety and compliance for customers worldwide.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
