Job Overview
Location
British Columbia
Job Type
Full-time
Category
Customer Success
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Specialist at Greenhouse Software, you will serve as a customer-facing product expert, helping organizations transform their hiring processes through exceptional support and advocacy for the Greenhouse platform.
- • Day to day, you will act as the first point of contact for technical support via email and online chat, diagnosing and resolving customer issues with the Greenhouse Suite, escalating when necessary, and providing insights to Product and Engineering teams to drive continuous improvement.
- • You will join a mission-driven, remote-first team at Greenhouse that values inclusivity, transparency, and accountability, working alongside Customer Success, Product, and Engineering to elevate customer experience and contribute to a culture recognized as a Fortune Best Place to Work.
- • In this role, you will deepen your technical expertise in SaaS support tools like Zendesk, develop strong problem-solving and communication skills, and gain visibility into product roadmaps while building a career in technical customer advocacy.
Skills & Technologies
About Greenhouse Software, Inc.
Greenhouse Software, Inc. provides a cloud-based applicant-tracking and recruiting platform that helps companies design structured hiring workflows, post jobs to multiple job boards, automate candidate sourcing and communication, schedule interviews, collect feedback, and generate compliance and diversity analytics. The platform integrates with HRIS, background-check, and productivity tools, and serves mid-market to enterprise organizations seeking scalable, data-driven recruitment processes.
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