Technical Support Specialist (based in Lithuania) - night shift

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� Description

• • Be the hero behind the screen: every night you will provide expert, real-time technical support to Hostinger’s 3 million global customers via live chat and tickets, turning complex hosting issues into simple, actionable steps that empower entrepreneurs, bloggers, and small-business owners to succeed online.
• • Own the customer journey end-to-end: diagnose and resolve issues related to domains, DNS, email delivery, SSL certificates, website migrations, CMS errors, and server performance, ensuring each interaction exceeds expectations and keeps customers loyal to Hostinger.
• • Master cutting-edge technology: stay ahead of the curve by continuously learning new Hostinger products, services, and the latest web-hosting innovations—then translate that knowledge into crystal-clear guidance for users ranging from first-time site owners to seasoned developers.
• • Level-up AI-powered support: collaborate with engineering and product teams to train and refine Kodee, Hostinger’s AI assistant, feeding real customer insights that make automated help faster, smarter, and more human.
• • Champion continuous improvement: proactively identify workflow bottlenecks, suggest new macros, update internal knowledge bases, and pilot fresh support tactics that raise team KPIs and customer satisfaction scores.
• • Work in a true hybrid model: split your week between modern offices in Kaunas or Vilnius and your own home setup, enjoying reliable high-speed internet and ergonomic support while covering 40 hours of night shifts (including two weekends) that keep Hostinger’s service truly 24/7.
• • Grow without limits: after an immersive three-week onboarding bootcamp covering company culture, product deep-dives, and advanced communication skills, you’ll have lifelong access to Reforge, Scribd, internal libraries, mentorship circles, and clear internal-mobility paths into senior support, technical account management, or engineering roles.
• • Thrive in a feedback-rich culture: participate in weekly retros, peer shadowing, and customer-journey reviews where every voice is heard, wins are celebrated, and lessons are turned into immediate action.
• • Collaborate across borders: partner with product managers, designers, and developers in Vilnius, Kaunas, Yogyakarta, and São Paulo to ensure customer pain points are prioritized on the roadmap and resolved at the root.
• • Celebrate impact: see your nightly efforts reflected in glowing Trustpilot reviews, rising NPS scores, and the tangible success stories of customers whose businesses you helped launch or rescue from downtime.