Job Overview
Location
Canada British Columbia Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 12, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Specialist for the Financials pillar at ServiceTitan, you will be the go-to expert helping small business owners in the trades manage their books, streamline accounting processes, and maximize profitability using ServiceTitan’s software, blending customer service passion with accounting knowledge to make a tangible impact.
- • Day to day, you will act as the first point of contact assisting customers via phone, chat, email, and screen-sharing; master financial modules including invoicing, accounts receivable, and job costing; troubleshoot accounting integrations with QuickBooks, Sage Intacct, and other platforms; guide customers on accounting best practices such as chart of accounts setup and month-end closing; and prevent escalations by de-escalating complex financial workflow cases using support tools and in-depth testing.
- • You will join a customer support team that accompanies customers every step of their journey, working hard and having fun while helping small business owners succeed; the team is known for having the highest rate of internal transfers across the organization, making this role a launchpad for career growth at ServiceTitan.
- • In this role, you can develop deep expertise in financial software and accounting principles, enhance your technical and customer service skills, gain experience with accounting integrations and financial reporting, and build a foundation for advancement into specialized or leadership roles within the company.
🎯 Requirements
- • Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role.
- • Solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets).
- • Excellent people skills: empathetic, patient, and able to translate complex financial and technical concepts into simple terms.
- • Strong communicator in both written and verbal form.
- • Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
- • Proficiency in spreadsheet software (Google Sheets or Microsoft Excel) for data analysis and reporting.
🏖️ Benefits
- • Flextime, recognition, and support for autonomous work, including flexible time off, learning and development opportunities, leadership training, and rewards through Bonusly and peer-nominated awards.
- • Holistic health and wellness benefits: company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- • Support for Titans at all stages of life: parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, and financial planning tools.
Skills & Technologies
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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