Job Overview
Location
United States - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Tier 1 Customer Support Specialist at Workyard, you’ll be at the heart of the customer experience, helping users get the most out of our platform. You’ll support customers throughout their journey—from onboarding and troubleshooting to sharing updates and insights. You'll be a critical player in our mission to retain and grow our customer base through stellar support and proactive engagement.
- • Day to day, you’ll remain actively available on phone and chat queues during scheduled shifts, handle a high volume of inbound customer interactions in real time, maintain strong response times and availability metrics, assist with product usage questions, troubleshoot basic issues including GPS and location problems on mobile and web applications, support geofence setup and expense product usage, answer billing inquiries, identify and assist with duplicate user profiles, document all interactions accurately, collaborate with internal teams for issue resolution, and follow up on escalated tickets to ensure timely resolution.
- • Workyard is a fast-growing, venture-backed startup revolutionizing workforce management in the construction industry. With $300 billion spent annually on labor, we’re bringing trust, transparency, and technology to the table—empowering companies and workers to make smarter decisions and operate more efficiently.
- • In this role, you’ll develop deep product expertise, sharpen your communication and problem-solving skills, gain experience in SaaS support environments, learn billing and expense product workflows, and grow your ability to collaborate across engineering, sales, and implementation teams—building a strong foundation for a career in customer success or technical support.
🎯 Requirements
- • Strong verbal and written communication skills
- • Ability to multitask across multiple conversations (chat + phone)
- • Customer-first mindset with strong problem-solving abilities
- • Basic technical troubleshooting skills
- • Ability to work in a fast-paced, high-volume environment
🏖️ Benefits
- • Comprehensive benefits including Aetna medical, dental, and vision coverage
- • Flexible Spending Accounts (FSA), Teladoc virtual care, One Medical membership
- • Kindbody family-building support, Employee Assistance Program, 401(k) retirement plan through Empower
- • Pre-tax commuter benefits (for those based in our San Francisco office)
Skills & Technologies
About Workyard Inc.
Workyard is a construction workforce management platform that helps contractors and field service companies track labor, equipment, and job costs in real time using GPS and mobile technology. The company provides tools for time tracking, job costing, crew scheduling, and compliance reporting, enabling businesses to improve operational efficiency and reduce labor waste. Serving primarily the construction, landscaping, and field services industries, Workyard integrates with popular accounting and payroll systems like QuickBooks and ADP. Its platform is designed to replace manual timesheets and spreadsheets with automated, accurate data capture from the job site. Founded to address inefficiencies in field labor management, Workyard leverages cloud-based analytics to give managers actionable insights into productivity and profitability. The company serves small to mid-sized contractors across North America, focusing on ease of use and real-time visibility to drive better decision-making in high-labor-cost environments.
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