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Technical Support & User Engagement Project Manager

Job Overview

Location

Any Location / Remote

Job Type

Full-time

Category

Operations

Date Posted

May 22, 2026

Full Job Description

đź“‹ Description

  • • As a Technical Support & User Engagement Project Manager at GDIT, you will lead planning, coordination, and delivery of user support, DUA workflows, privacy, training, and reporting for a large National Institutes of Aging (NIA) data access and linkage initiative, ensuring onboarding, governance reviews, user engagement, training, and program support services are delivered on time and aligned with requirements.
  • • Day to day, you will develop and maintain project plans, schedules, milestones, and budgets; manage day-to-day execution across program support workstreams; serve as a primary liaison for user engagement and technical support; organize and facilitate user engagement and governance meetings; monitor operational performance using dashboards and metrics; support DUA-related workflows; coordinate development of training materials and user guides; support analytic output and disclosure review workflows; capture lessons learned and propose process enhancements; assist with study closeout and transfer requirements; and support public-facing website content planning and updates.
  • • You will join GDIT’s Program Delivery and Execution team, a global technology and professional services company delivering consulting, technology, and mission services to U.S. government agencies, with 26,000 experts operating across 50 countries in digital modernization, AI/ML, Cloud, Cyber, and application development.
  • • In this role, you will deepen your expertise in federal research program management, data access and privacy governance, stakeholder engagement in health services research, and project lifecycle execution—gaining the ability to drive process improvements, enhance user experience, and support secure research environments while advancing your career through GDIT’s AI-powered career tools and internal mobility support.

🏖️ Benefits

  • • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • • Support: Internal mobility team focused on helping you achieve your career goals
  • • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
  • • Flexibility: Full-flex work week to own your priorities at work and at home
  • • Community: Award-winning culture of innovation and a military-friendly workplace
  • • Medical plan options including Health Savings Accounts, dental, and vision plans
  • • Paid leave: 15 days per year plus 10 paid holidays, prorated based on date of hire
  • • Paid Family Leave: up to 160 hours in a rolling 12-month period for eligible employees
  • • Additional protections: short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel insurance

Skills & Technologies

Remote
$122k-165k
Degree Required

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About General Dynamics Information Technology, Inc.

General Dynamics Information Technology delivers enterprise-scale IT, cloud, cyber, and professional services to U.S. defense, intelligence, health, and civilian agencies. The company designs, integrates, and secures mission-critical systems, from cloud migration and AI analytics to C4ISR networks and health IT platforms. Headquartered in Falls Church, Virginia, it leverages 25,000+ employees across the U.S. to modernize legacy infrastructure, defend against cyber threats, and support data-driven decision-making for national security and public service missions.

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