Job Overview
Location
Remote Client Site - USA - Flexible United States
Job Type
Full-time
Category
Product Management
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • Provides first-level technical support for designated internal users via phone, email, and chat, resolving hardware, software, and system issues to ensure operational continuity.
- • Manages incident lifecycle in ServiceNow, including ticket creation, documentation, troubleshooting, and resolution within defined Service Level Targets.
- • Supports setup and configuration of peripheral equipment, software installations, wireless/LAN setups, and mobile device troubleshooting for end users.
- • Collaborates with Global IT Service Desk and other support teams to escalate and resolve complex issues as needed.
- • Maintains professionalism, strong communication, and customer-focused service while adhering to ITIL principles and internal processes.
- • Contributes to a reliable IT support environment that enables employee productivity across remote and hybrid work settings.
- • Part of a global technology services team committed to delivering consistent, high-quality support to internal stakeholders.
- • Opportunity to deepen technical expertise in endpoint support, ticketing systems, and cross-functional IT operations while developing problem-solving and communication skills.
🎯 Requirements
- • Associate’s degree or equivalent college coursework
- • 2–3 years of technical experience in a similar IT support or help desk role
- • Proficiency with Windows OS, O365, MS Office Suite, and Apple/Android devices
- • Familiarity with remote support tools and ServiceNow for incident ticketing
- • ITIL Foundation certification preferred or demonstrated understanding of IT service management processes
🏖️ Benefits
- • Comprehensive benefits package including health, vision, and dental insurance
- • Access to flexible spending accounts (FSA), health savings accounts (HSA), and retirement savings plans
- • Life and disability insurance coverage, plus paid and unpaid time away from work
- • Competitive compensation ranging from $132,100.20 to $155,412.00 based on experience, location, and qualifications
- • Equal opportunity employer with commitment to diversity, inclusion, and accessibility accommodations
Skills & Technologies
About Signatureglobal India Private Limited
Signatureglobal India Private Limited is a prominent real estate developer in India, primarily focusing on the residential and commercial sectors. The company is known for its affordable housing projects and integrated townships, aiming to provide quality living spaces. They operate across various locations in India, with a significant presence in the National Capital Region (NCR). Signatureglobal emphasizes modern infrastructure, timely delivery, and customer satisfaction. Their business model revolves around developing large-scale projects, often in collaboration with government initiatives like the Pradhan Mantri Awas Yojana (PMAY), to cater to a broad spectrum of homebuyers. The company is committed to sustainable development and creating value for its stakeholders.
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