Telephone Verification Operator QAC (Remote)

📋 Description

• • As a Telephone Verification Operator QAC (Remote) at Globe Life Insurance, you will play a critical role in the underwriting process by verifying life and health insurance applications directly with potential customers, ensuring accurate data collection that directly impacts policy issuance decisions.
• • Day to day, you will make outbound calls to verify and document required information, use the Quality Assurance database to assess needed verifications, clearly explain the application process, complete additional paperwork accurately, communicate actions taken to management, transfer calls as needed, and meet departmental KPIs for performance and quality.
• • You will join American Income Life, a mission-driven organization committed to empowering employees through a caring, innovative, and collaborative culture that values growth, mutual respect, and making a tangible difference in customers’ lives.
• • In this role, you will develop strong communication, customer service, and organizational skills while gaining hands-on experience in insurance underwriting processes, quality assurance, and remote operations—positioning you for growth within the company’s supportive career development framework.