Job Overview
Location
Spain-Remote Location-Barcelona
Job Type
Full-time
Category
Operations
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Scheduling Coordinator (ESC) at Agilent Technologies, you will play a key role in ensuring the field service team delivers outstanding customer service by planning and scheduling daily assignments, making sure the right service engineer is in the right place at the right time.
- • Your day-to-day responsibilities include serving as the primary point of contact for contract-related queries and customer communication, planning and scheduling daily service activities, managing administrative tasks like quotations and purchase orders, handling high volumes of calls and emails, maintaining accurate customer asset records, monitoring performance metrics, creating and updating service orders in SAP CRM, and participating in customer meetings to support smooth operations.
- • You will work within Agilent’s Services & Support function, collaborating with field service engineers, internal teams, and external vendors to ensure timely, efficient service delivery that meets contractual response times and exceeds customer expectations in a fast-paced, global environment.
- • This role offers the opportunity to develop strong organizational, communication, and problem-solving skills while building customer relationships, gaining experience in enterprise scheduling systems like SAP CRM, and contributing to operational excellence in a life science and diagnostics leader committed to advancing quality of life through innovation.
🎯 Requirements
- • Master’s or bachelor’s degree or equivalent experience in a similar role, with proven customer service or project management experience.
- • Strong planning, organizational, and problem-solving skills, with the ability to work independently in a fast-paced environment.
- • Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.
- • Fluent in both Spanish and English
🏖️ Benefits
- • Outstanding company culture
- • Career development opportunities
- • Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance
- • A position within an international organization offering a dynamic working environment with exciting challenges and opportunities
Skills & Technologies
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About Agilent Technologies, Inc.
Agilent Technologies, Inc. is a global life-sciences and diagnostics company that designs and manufactures instruments, software, services, and consumables for laboratories. Its products enable chemical analysis, genomic and proteomic research, pharmaceutical development, and clinical diagnostics. Operating in three segments—Life Sciences & Applied Markets, Diagnostics & Genomics, and Agilent CrossLab—the company serves academic, government, biotechnology, and industrial customers, supporting advances in food safety, environmental monitoring, and precision medicine worldwide.
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