Third Party Supplier Manager

📋 Description

• • Own the end-to-end lifecycle of third-party logistics (3PL) partners across the UK, EU, North America and emerging markets, ensuring HeliosX can deliver life-changing medications to millions of patients within 24-48 hours of order placement.
• • Partner with International Expansion, Operations, Finance, Legal and Medical teams to map supply-chain risk and opportunity in every new territory we enter—translating regulatory complexity into executable supplier strategies that scale from day-one launch to £50 m+ annual revenue.
• • Source, evaluate and short-list 3PLs against a rigorous scorecard covering GDP (Good Distribution Practice) compliance, cold-chain capability, customs brokerage, SLA flexibility, API integrations and cost per parcel; present data-driven recommendations to the Exec team within two weeks of market scoping.
• • Lead commercial negotiations—drafting, red-lining and closing multi-year contracts that balance service level guarantees (≥99.5 % on-time delivery, ≤0.1 % damage rate) with scalable pricing models that flex between 1 k and 100 k parcels per day.
• • Design and execute pilot programmes (2–4 weeks) in each new market, running A/B tests on packaging, cut-off times and carrier mixes; iterate in real time with our Data Science squad to hit customer NPS ≥80 and repeat-purchase rate ≥70 % before national roll-out.
• • Build and maintain a single source of truth—a supplier performance dashboard that surfaces live KPIs (OTIF, cost per order, temperature excursions, regulatory incidents) and triggers automated alerts when thresholds are breached; review weekly with suppliers and quarterly with senior leadership.
• • Drive continuous improvement projects: renegotiate rates annually, co-create automation roadmaps (auto-manifesting, robotics, AI-driven routing) and champion sustainability initiatives that cut carbon per parcel by 30 % within 24 months.
• • Act as the escalation point for all supplier incidents—temperature deviations, customs delays, lost shipments—owning root-cause analysis and corrective-action plans that protect patient safety and brand trust.
• • Mentor two junior supplier analysts, instilling best-practice vendor-management methodologies and creating a succession pipeline that supports HeliosX’s 3× revenue growth trajectory through 2025 and beyond.
• • Represent HeliosX externally at pharmaceutical logistics conferences and regulatory round-tables, feeding market intelligence back into product and expansion strategies to keep us two steps ahead of competitors.