Job Overview
Location
Czech (Prague)
Job Type
Full-time
Category
Customer Support
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • The Tier 1 Autoline Sales Support Analyst - Dutch Speaking role is critical to Keyloop’s mission of empowering car dealers and manufacturers through innovative technology that enhances digital transformation in the automotive industry. This position ensures seamless support for clients by troubleshooting and resolving technical issues, directly contributing to customer satisfaction, operational efficiency, and company profitability.
- • Day to day, the analyst will own, diagnose, and resolve customer-reported problems related to Keyloop’s Autoline software, ensuring timely closure or appropriate escalation. They will communicate clearly and efficiently with customers, peers, and global teams in Dutch and English, document cases accurately, and collaborate to maintain high service standards while supporting team knowledge sharing and process improvements.
- • The team operates within Keyloop’s Product Support function, part of a global organization dedicated to delivering reliable technology solutions for automotive retail. The company fosters a collaborative, innovation-driven culture where employees contribute to shaping the future of car sales and ownership through technology.
- • In this role, the analyst will develop strong technical and functional knowledge of automotive dealer management systems, enhance problem-solving and communication skills in a multinational environment, and gain experience in ITIL-based support processes, positioning them for growth within technical support, customer success, or product specialist tracks.
🎯 Requirements
- • Fluency in Dutch and English, both written and verbal
- • Strong analytical and problem-solving abilities with attention to detail
- • Experience in customer support, technical helpdesk, or software troubleshooting
- • Ability to work effectively in a team and manage multiple priorities
- • Familiarity with automotive dealer systems or SaaS platforms is a plus
- • ITIL foundation knowledge or willingness to learn
🏖️ Benefits
- • Opportunity to work with cutting-edge automotive technology in a growing global company
- • Collaborative and inclusive work environment with international teams
- • Professional development and training support
- • Hybrid working model available
- • Competitive salary and benefits package
- • Based in Prague with access to modern office facilities
Skills & Technologies
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About Keyloop Limited
Keyloop Limited provides cloud-based dealer management systems and connected retail solutions to automotive dealerships and manufacturers worldwide. Its integrated platform covers CRM, inventory, sales, aftersales, finance, and digital retailing tools, enabling OEMs and dealers to streamline operations and enhance customer experiences across physical and digital channels. The company supports 18,000+ retail sites in 90+ countries, serving brands such as BMW, Jaguar Land Rover, and Toyota. Headquartered in London, Keyloop operates development and support centers across Europe, North America, Asia-Pacific, and Latin America, offering data-driven insights and open APIs that connect the broader automotive ecosystem.
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