Trainer - LP

Panoptyc, Inc.

Job Overview

Location

Philippines

Job Type

Full-time

Full Job Description

📋 Description

• Design and deliver comprehensive training programs for new and existing Loss Prevention Team members, ensuring consistent understanding of theft detection protocols and operational best practices.
• Develop engaging learning materials including guides, manuals, video content, and interactive resources using Canva, Google Workspace, and Microsoft 365 to enhance knowledge retention and accessibility.
• Conduct live and recorded training sessions focused on AI-based theft detection systems, manual review procedures, and company policies to maintain high standards of accuracy and compliance.
• Monitor training effectiveness through performance metrics, feedback collection, and assessment results, then refine curriculum and delivery methods to improve outcomes.
• Provide one-on-one coaching and mentoring to team members to address individual skill gaps, boost confidence, and elevate overall team performance.
• Collaborate with Operations and Quality Teams to identify emerging training needs, align content with evolving loss prevention strategies, and incorporate real-world incident data into learning modules.
• Maintain detailed, organized training records to ensure compliance with internal policies and support audit readiness across all training activities.
• Facilitate onboarding for new hires, guiding them through platform usage, workflow expectations, and performance benchmarks within the first week of employment.
• Optimize training schedules and delivery formats to accommodate remote, asynchronous, and synchronous learning preferences across global time zones.
• Ensure all training content adheres to company guidelines, data privacy standards, and ethical practices in retail security monitoring.
• Stay current with industry trends in loss prevention and AI-driven retail security to continuously improve training relevance and impact.
• Support cross-functional initiatives by translating operational feedback into actionable training updates and ensuring alignment between quality assurance goals and learner outcomes.
• Utilize Zoho and other training management systems to track progress, assign modules, and report completion rates to leadership teams.
• Maintain reliable internet connectivity (minimum 200 MBPS) and ensure all required hardware (headset, webcam) are operational for seamless virtual training delivery.
• Work within the specified schedule of 5 AM – 2 PM Philippine Time to align with U.S. retail operations and team availability.

🎯 Requirements

• Bachelor's degree in Training & Development, Education, or a related field
• Experience in developing and delivering training programs, preferably in loss prevention or security
• Strong facilitation and coaching skills with the ability to engage and motivate learners
• Excellent written and verbal communication skills
• Proficiency in e-learning platforms, Google Suite, and training management systems
• Strong communication skills and ability to work effectively in a remote environment

🏖️ Benefits

• Full-time remote position with flexible hours within 5 AM – 2 PM Philippine Time
• Salary of 4–5 USD per hour
• Opportunity to work with cutting-edge visual AI technology in retail loss prevention
• Remote work setup with required hardware support (headset, webcam)
• Access to collaboration tools including Slack, Notion, Google Workspace, and Microsoft 365
• Exposure to a rapidly growing global company serving over 15,000 retail markets

Skills & Technologies

Remote

Degree Required

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Panoptyc, Inc.

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About Panoptyc, Inc.

Panoptyc provides AI-driven theft-detection software for grocery and convenience retailers. Its cloud platform analyzes existing security camera feeds in real time, flagging suspicious behaviors such as skip-scanning, ticket switching, and product concealment. The system integrates with POS data to correlate transactions with video events, generating prioritized alerts for loss-prevention teams. The company serves multi-store chains in North America and Europe, aiming to reduce shrink without additional staffing or hardware.

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