Upsells SDR

Weave Communications, Inc.

Job Overview

Location

Weave - Headquarters (Lehi, UT)

Job Type

Full-time

Full Job Description

📋 Description

• As an Upsells Sales Development Representative at Weave Communications, you will play a critical role in expanding customer value by identifying opportunities to introduce additional products and features to existing clients, directly contributing to long-term partnership growth and revenue expansion.
• You will engage in consultative, relationship-driven outreach to help customers discover how Weave’s solutions can evolve with their business needs, ensuring they receive maximum value from the platform as they scale.
• Day to day, you will proactively contact current Weave customers via outbound calls and personalized emails to introduce relevant upsell opportunities based on their usage patterns and business goals.
• You will conduct discovery conversations to uncover unmet needs, assess readiness for expansion, and qualify interest in additional Weave products or features before handing off to Account Executives or Product Specialists.
• You will consistently meet or exceed daily and weekly activity targets, including a set volume of calls, emails, and qualified demos scheduled, while maintaining high standards of outreach quality and follow-up.
• You will maintain meticulous and up-to-date records of all customer interactions, outcomes, and next steps in Salesforce, ensuring data integrity and enabling seamless handoffs to sales and customer success teams.
• You will collaborate closely with Account Executives, Customer Success, and Product teams to align on account strategy, timing of outreach, and feedback loops that improve cross-functional execution.
• You will actively participate in team knowledge sharing by documenting successful talk tracks, common objections, and effective outreach strategies to help refine collective performance and improve conversion rates.
• You will operate within a supportive, in-office environment at Weave’s headquarters in Lehi, UT, reporting directly to the Director of Sales Development and Operations, where mentorship, coaching, and team collaboration are prioritized.
• You will gain hands-on experience in SaaS sales methodologies, consultative selling, CRM management, and account-based expansion strategies—building a strong foundation for a long-term career in sales, account management, or customer success.
• You will develop deep product expertise in Weave’s suite of customer communication and practice management tools, enabling you to speak confidently about how each feature solves real business problems for healthcare, dental, and service-based businesses.
• You will cultivate resilience, adaptability, and emotional intelligence by navigating varied customer responses and learning to pivot conversations toward value-driven outcomes rather than transactional pressure.
• You will contribute to a culture of continuous improvement by sharing insights that shape team playbooks, training materials, and outreach cadences, leaving a measurable impact on how Weave approaches customer expansion.

🎯 Requirements

• Strong communication and interpersonal skills with the ability to build rapport quickly and engage customers in meaningful, value-focused conversations.
• Interest in starting or growing a career in SaaS sales, account expansion, or customer success, with a motivation to learn and develop in a fast-paced, performance-driven environment.
• Coachability and a positive, growth-oriented mindset—willing to accept feedback, iterate on approach, and continuously improve performance.
• Comfort having consultative conversations focused on understanding customer needs and presenting solutions, rather than relying on high-pressure tactics.
• Familiarity with CRM tools, particularly Salesforce, is preferred but not required; willingness to learn and adopt new systems quickly is essential.
• Proactive and organized work style with strong follow-through, ensuring no lead or opportunity falls through the cracks.

🏖️ Benefits

• In-office position at Weave’s headquarters in Lehi, UT, fostering collaboration, mentorship, and team connection in a supportive workplace environment.
• Opportunity to work with cutting-edge AI tools that enhance efficiency in outreach, scheduling, and application processing, providing exposure to modern sales enablement technologies.
• Commitment to diversity, equity, and inclusion, with Weave actively fostering a workplace where all individuals are valued regardless of background, identity, or experience.
• Clear path for career growth within Weave’s sales organization, with potential progression into Account Executive, Customer Success, or Sales Leadership roles.
• Access to comprehensive training, ongoing coaching, and professional development resources designed to accelerate skill-building in SaaS sales and customer engagement.
• Alignment with Weave’s core values—hungry, creative, and caring—creating a culture where purpose-driven work and personal growth go hand in hand.

Skills & Technologies

Onsite

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Weave Communications, Inc.

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About Weave Communications, Inc.

Weave Communications provides a unified customer communication and engagement platform for small and medium-sized healthcare, dental, optometry, veterinary, and other service businesses. Its cloud software integrates VoIP phone, text messaging, email, scheduling, payments, reviews, analytics, and team collaboration tools into a single interface that syncs with existing practice management systems. The platform automates appointment reminders, billing collections, marketing campaigns, and patient feedback requests while maintaining HIPAA compliance and supporting multi-location practices. Founded in 2011 and headquartered in Lehi, Utah, Weave is publicly traded on the NYSE under the ticker WEAV.

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