Job Overview
Location
Spain
Job Type
Full-time
Category
Marketing
Date Posted
June 23, 2026
Full Job Description
📋 Description
- • As a User Retention Specialist at Airalo, you will play a crucial role in developing and implementing strategies to enhance customer engagement, reduce churn, and maximize user retention in a fast-growing travel-tech company revolutionizing the telecom industry through eSIM technology.
- • Day to day, you will analyze user behavior, design retention campaigns, collaborate with cross-functional teams to improve user experience, and use data-driven insights to optimize engagement flows and reduce drop-off across the user lifecycle.
- • Airalo is a remote-first, globally distributed company with team members across 50+ countries and six continents, committed to diversity, inclusion, and equity, and building the world’s first eSIM store serving over 200+ countries.
- • In this role, you will deepen your expertise in user retention strategies, gain hands-on experience in performance-focused businesses, and contribute directly to scalable growth initiatives while working in an authentic, collaborative, and kind team culture.
🎯 Requirements
- • Proven experience in user retention, customer engagement, or churn reduction strategies
- • Strong analytical mindset with ability to interpret user behavior data and draw actionable insights
- • Experience designing and implementing retention campaigns or lifecycle marketing initiatives
- • Excellent communication and collaboration skills for cross-functional teamwork
- • Self-disciplined, proactive work ethic with ability to manage multiple projects independently
- • Detail-oriented with a passion for getting hands-on in execution and optimization
🏖️ Benefits
- • Health Insurance
- • Work-from-anywhere stipend
- • Annual wellness & learning credits
- • Annual all-expenses-paid company retreat in a gorgeous destination
- • Remote-first work flexibility within UK or Spain
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Airalo Pte. Ltd.
Airalo Pte. Ltd. operates a global marketplace for eSIM mobile data plans, enabling travelers to buy affordable, on-demand cellular service in 200+ countries without physical SIM cards. Founded in 2019 and headquartered in Singapore, the company partners with local carriers to provide prepaid data packages accessible via its mobile and web platforms, targeting cost-conscious and convenience-seeking international travelers.
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