Job Overview
Location
8 Locations
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 13, 2026
Full Job Description
š Description
- ā¢ As a Virtual Intake Case Coordinator at Flywheel, Inc., you will support case management operations by ensuring a seamless experience for clients navigating sensitive processes, playing a key role in maintaining communication, organizing documentation, and supporting timely case progression.
- ā¢ Day to day, you will request, receive, read, and review medical records; communicate with the Social Security Administration regarding case matters; answer and make follow-up phone calls and send follow-up text messages; maintain accurate and detailed case notes and documentation; follow up on appointments and case-related activities; prepare records for filings and ensure all documentation is properly organized; prepare and submit records and required forms to Social Security and other facilities; and review Social Security files and prepare status requests.
- ā¢ Flywheel, Inc. is a lifestyle company that connects ambitious, culturally diverse, curious minds with rewarding remote job opportunities with US-based employers, fostering professional growth and thriving careers; the company has earned the Great Place to Work Certification every year since 2022, reflecting its commitment to employee well-being and a fantastic work environment.
- ā¢ In this role, you can learn and achieve proficiency in case management workflows, develop expertise in handling sensitive client information with empathy and professionalism, gain experience with CRM systems like Neos and VoIP tools like Intermedia, and build strong organizational and communication skills while contributing to meaningful work that supports clients through critical processes.
šÆ Requirements
- ā¢ Minimum of 1 year of experience in a client-facing role, such as customer service or sales
- ā¢ Advanced/native-level English skills (both written and spoken)
- ā¢ Strong attention to detail and organizational skills
- ā¢ Excellent verbal and written communication
- ā¢ Emotional maturity and ability to handle sensitive information
- ā¢ Empathetic and professional demeanor
- ā¢ Ability to work independently and as part of a team
- ā¢ Comfortable with CRM systems and VoIP tools
- ā¢ Intel i5 or better CPU (i5/i7/i9) or AMD Ryzen 5 series
- ā¢ 8GB RAM (16GB recommended)
- ā¢ Windows 11 operating system
- ā¢ Minimum internet speed of 15 Mbps upload and download
- ā¢ Availability to work Monday to Friday 8:30 AM ā 5:30 PM EST
šļø Benefits
- ā¢ Monthly compensation range from $1,150 USD to $1,220 USD
- ā¢ Remote work opportunity with US-based employer
- ā¢ Great Place to Work Certified company since 2022
- ā¢ Opportunity to work with a lifestyle company focused on employee well-being and thriving careers
- ā¢ Structured work schedule with clear office hours (Monday to Friday, 8:30 AM ā 5:30 PM EST)
- ā¢ Supportive application process with recruiter guidance via email and WhatsApp
Skills & Technologies
About Flywheel, Inc.
Flywheel is a technology company that provides a cloud-based platform for medical imaging data management and analysis. Their solution helps researchers and clinicians securely store, share, and analyze large datasets, accelerating scientific discovery and improving patient care. The platform supports various imaging modalities and offers tools for data curation, collaboration, and AI-driven insights. Flywheel operates within the healthcare technology and life sciences industries, focusing on making medical imaging data more accessible and actionable for research and clinical applications.
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