Vascular Clinical Specialist (Knoxville, TN)

Penumbrainc Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Vascular Clinical Specialist at Penumbrainc Inc., you will be a pivotal force in driving market development and ensuring exceptional clinical support for our innovative vascular technologies. This role is designed for a highly motivated and clinically adept professional who thrives in a dynamic, customer-facing environment. You will act as a key liaison between our sales teams, healthcare professionals, and the company, playing a crucial role in expanding market share and enhancing patient care outcomes.
• Your primary responsibility will be to provide comprehensive support to one or more regional sales teams. This support encompasses a wide range of critical functions, including market development initiatives, in-depth procedural coverage, expert troubleshooting, customer education and training, proactive customer service, and diligent follow-up.
• You will collaborate closely with Regional Sales Managers and Territory Managers to devise and execute strategic regional plans. These plans will be meticulously crafted to not only increase market share but also to elevate the quality of service delivered to our valued customers. Establishing robust communication channels with these teams will be essential to ensure the effective implementation of these plans and the consistent achievement of quarterly objectives.
• A significant aspect of your role will involve cultivating strong relationships with hospital personnel. This includes expanding our network of contacts across various departments, identifying key decision-makers, and strategically facilitating future sales opportunities. By understanding the unique needs and challenges within different hospital settings, you will position Penumbrainc as a trusted partner.
• You will engage directly with both existing and potential customers. Through insightful discussions, you will identify their specific clinical needs, overarching goals, and any constraints they face in delivering optimal patient care. Your expertise will then be leveraged to demonstrate how Penumbrainc’s cutting-edge products can effectively help them achieve their objectives and improve patient outcomes.
• A core component of your contribution will be educating customers on the merits and proper clinical application of our products. This will involve delivering compelling presentations and hands-on demonstrations, utilizing a variety of tools such as slides, flow models, brochures, and other relevant platforms and formats. Your ability to clearly articulate complex clinical information will be paramount.
• You will be responsible for keeping customers informed about the latest advancements in our product portfolio, emerging therapies, and relevant technological developments. Staying abreast of current industry trends and sharing this knowledge will position you and Penumbrainc as thought leaders.
• You will actively participate in and contribute to professional education activities sponsored by Penumbrainc. This includes supporting PEER meetings, hospital stroke symposia, and other key educational events, further solidifying our commitment to advancing medical knowledge.
• A vital part of your role will be to assist in the training of new employees, including both Territory Managers and fellow Clinical Specialists. Sharing your expertise and best practices will be crucial for the continued growth and success of the sales and clinical support teams.
• You will also play a role in the development of Continuing Education Programs, contributing to the ongoing professional development of healthcare providers in the field.
• As the primary resource for clinical support, you will provide expert guidance in procedural case coverage, basic troubleshooting, and follow-up for all Penumbrainc products. Your timely and effective support will be critical to customer satisfaction and product adoption.
• You will meticulously report and track all product incidents at customer sites, adhering strictly to company procedures and collaborating with appropriate personnel to swiftly resolve any issues.
• Responding to customer needs and addressing complaints will require you to develop creative and effective solutions, working in close collaboration with senior management, sales, and marketing teams.
• You will actively prospect and develop relationships with prospective customers and users of Penumbrainc products, with the goal of converting them into loyal Penumbrainc customers.
• You will contribute to securing and renewing existing orders by coordinating product availability, delivery schedules, and inventory levels, ensuring a seamless supply chain for our clients.
• Maintaining open and consistent communication lines with current and prospective customers regarding programs, promotions, and pricing trends will be essential for fostering strong business relationships.
• You will build and nurture relationships with physicians, lab staff, lab supervisors, and purchasing personnel, understanding their roles and influencing their decisions.
• Adherence to the Company’s Quality Management System (QMS) and all domestic and global quality system regulations, standards, and procedures is non-negotiable. You will be a champion for quality in all your interactions.
• A thorough understanding of relevant security, privacy, and compliance principles is required, and you must strictly adhere to all applicable regulations, standards, and procedures.
• You will ensure that other members of your department also uphold the QMS, regulations, standards, and procedures, promoting a culture of compliance.
• Performing other work-related duties as assigned will be part of your dynamic role, demonstrating your flexibility and commitment to the team's success.
• This role requires significant business travel, estimated at over 50% of your time, to support regional sales efforts and customer engagements. Occasional on-call availability, 24 hours a day, 7 days a week, may be required to address urgent customer needs.
• You must be able to wear 7-9 pounds of lead shielding for extended periods in the angio suite, a necessary precaution in this clinical environment. Potential exposure to blood-borne pathogens is also a consideration.
• The role involves some physical demands, including lifting and moving up to 25 pounds, and the ability to move efficiently between buildings and floors. You will also need to remain stationary for extended periods while using a computer or other office equipment, and possess the ability to read, prepare emails, and produce documents and spreadsheets.
• Effective communication and the ability to exchange accurate information with employees at all levels on a daily basis are critical for success in this role.

🎯 Requirements

• Bachelor’s degree in communications, neuroscience, biology, or a related discipline, coupled with additional specialized training and certification in radiology, neuro-interventional technology, or a closely related field.
• A minimum of 3 years of experience working within a hospital setting or in the medical device industry, or an equivalent combination of education and practical experience.
• Demonstrated experience in sales or marketing within the medical device or healthcare sector is highly desirable.
• Strong clinical acumen, technical proficiency, and exceptional organizational skills are essential for success in this demanding role.
• Proven ability to thrive and perform effectively in a fast-paced, demanding, and competitive environment.
• Excellent oral, verbal, written, and interpersonal communication skills, with the ability to engage effectively with diverse stakeholders.
• A high degree of accuracy and meticulous attention to detail in all aspects of your work.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, for reporting, analysis, and presentations.

🏖️ Benefits

• Competitive annual base salary range of $80,000 - $120,000, commensurate with experience and qualifications.
• Comprehensive benefits package designed to support your well-being and financial security.
• A robust sales incentive program that rewards high performance and contributes to your overall earning potential.
• Opportunities for professional development and continuous learning within a growing and innovative company.
• The chance to make a significant impact on patient care by supporting cutting-edge vascular technologies.

Skills & Technologies

Remote

$80k-120k

Degree Required

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Penumbrainc Inc.

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About Penumbrainc Inc.

Penumbrainc is a biotherapeutics company advancing precision-engineered antibodies that modulate the complement system to treat severe autoimmune and inflammatory diseases. Its lead programs target dysregulated complement activation underlying conditions such as paroxysmal nocturnal hemoglobinuria, cold agglutinin disease, and Guillain-Barré syndrome. The company applies structural biology insights to create long-acting, subcutaneous therapies with improved safety and dosing convenience over existing intravenous treatments. Founded in 2020 and headquartered in South San Francisco, Penumbrainc is advancing candidates through preclinical and early clinical development with the goal of delivering first-in-class complement inhibitors to patients with high unmet medical need.

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