Vendor Management Lead

📋 Description

• • Humana is seeking a highly motivated and experienced Vendor Management Lead to join our dynamic team, focusing on the Northeast region. This pivotal remote role will serve as the primary liaison between our critical vendor partners and our market clinical operations teams, ensuring seamless integration and optimal performance.
• • As a key leader in vendor management, you will be instrumental in driving strategic alignment between Humana's overarching business objectives, the intricate needs of our clinical operations, and the capabilities of our vendor partners and healthcare providers.
• • Your core responsibility will involve providing essential direction and robust operational support to our healthcare service vendor partners, ensuring they meet and exceed Humana's high standards.
• • You will collaborate closely with internal program teams to meticulously manage vendor activities, with a specific focus on achieving quality and risk adjustment goals that are vital to our members' health outcomes.
• • A significant aspect of this role includes partnering with our Provider Engagement teams to diligently monitor and evaluate the performance of Value Based and Delegated Services Providers.
• • This collaboration is crucial for ensuring the consistent delivery of high-value, coordinated services across the entire Northeast region, enhancing the patient experience and clinical effectiveness.
• • You will be tasked with the comprehensive management of vendor deliverables, ensuring strict adherence to contractual obligations and service-level agreements (SLAs), thereby safeguarding Humana's interests and operational integrity.
• • The role requires the ability to track, prioritize, and oversee a high volume of diverse vendor activities, all while providing dedicated support to our internal Humana partners who rely on these services.
• • A critical function will be identifying potential issues proactively, communicating findings clearly and concisely, and influencing stakeholders to implement necessary process improvements.
• • You will act as a facilitator for issue resolution, adeptly identifying and addressing process gaps, and optimizing workflows to not only enhance the quality of care delivered but also to promote a culture of operational excellence throughout the vendor network.
• • This position offers a unique opportunity to leverage your expertise in vendor relations and healthcare operations to make a tangible impact on the health and well-being of the millions of members Humana serves.
• • You will contribute to Humana's mission of putting health first by ensuring our vendor partnerships are robust, efficient, and aligned with our strategic goals.
• • The ideal candidate will possess strong analytical skills to interpret data, identify trends, and use these insights to drive performance improvements and foster collaborative relationships with vendors.
• • This role demands exceptional communication and interpersonal skills to navigate complex relationships, conduct crucial conversations that enhance performance, and maintain strong, productive partnerships.
• • You will play a vital role in shaping the future of healthcare delivery by optimizing the performance of our external partners, ensuring they contribute effectively to Humana's commitment to providing accessible, high-quality care.
• • The ability to manage multiple priorities in a fast-paced environment, coupled with a deep understanding of healthcare services and payor operations, will be key to success in this role.
• • You will be empowered to make data-driven decisions and implement innovative solutions that streamline operations and elevate the standard of care provided through our vendor network.
• • This is an exciting opportunity to grow your career within a leading healthcare organization, contributing directly to our mission and impacting the lives of our members.