Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • The Vet Clinic Support Associate role is essential to Vetcove’s mission of modernizing the $50B+ animal health industry by supporting veterinary professionals in their daily purchasing and practice management needs through the Vetcove platform.
- • Day to day, the associate will respond to user inquiries via live chat, email, and phone; troubleshoot technical and operational issues; manage account-related tasks like credit approvals and item reviews; collaborate with engineering and product teams on feature feedback; and work with vendor partners to improve system integrations.
- • Vetcove is a fast-growing, mission-driven company backed by Y Combinator and top venture investors, serving over 25,000 veterinary hospitals nationwide with a suite of tools including procurement, ecommerce, and practice management software.
- • In this role, the associate will develop strong customer support and communication skills, gain experience in a tech startup environment, learn about veterinary supply chains and SaaS platforms, and contribute to process improvements that enhance user satisfaction and platform usability.
Skills & Technologies
Junior
Remote
$55k-75k
About Vetcove, Inc.
Vetcove operates a B2B marketplace and procurement platform for veterinary professionals, enabling clinics and hospitals to compare prices, manage inventory, and order supplies from multiple distributors through a single interface. The cloud-based system integrates purchasing workflows, budgeting, and analytics to reduce administrative overhead and control costs for veterinary practices across the United States.
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