Veterinary Technician Technologist Field Support Representative Diagnostics - London & Kitchener, ON

IDEXX Laboratories, Inc.

Job Overview

Location

Virtual Ontario

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Field Support Representative (FSR) for IDEXX Veterinary Diagnostics, providing on-site installation, training, and technical support for IDEXX analyzers including ProCyte, Catalyst One, and SediVue in veterinary practices across Ontario.
• Travel extensively to customer locations—averaging 5 or more days per week in the car and 6–8 overnight trips per month—based out of a home office in either the Kitchener or London, ON area.
• Build and maintain trusted advisor relationships with veterinarians, veterinary technicians, and clinic staff through empathetic communication, active listening, and personalized support.
• Educate veterinary clinic teams on optimal use of IDEXX diagnostic equipment to maximize performance, accuracy, and workflow efficiency.
• Respond to critical customer need visits by providing urgent onsite technical troubleshooting for equipment malfunctions or operational issues.
• Collaborate closely with Field Sales Representatives and Customer Support teams to develop account strategies, identify customer needs, and implement client-centric solutions.
• Manage a dynamic and self-directed schedule, prioritizing visits based on customer requirements, emergency clinic needs, and regional events.
• Adapt communication style and demeanor to effectively engage with diverse personalities, from clinic owners to support staff, ensuring consistent positive customer experiences.
• Utilize digital tools and platforms for planning customer visits, documenting service interactions, and maintaining accurate records in company systems.
• Maintain a high level of professionalism, ethical conduct, and authenticity in all customer interactions, reinforcing IDEXX as a trusted industry ambassador.
• Continuously develop technical and interpersonal skills through comprehensive on-the-job training and career advancement programs.
• Operate under physical demands including frequent standing, sitting, bending, stooping, and lifting up to 60 pounds during equipment installation and transport.
• Perform duties requiring close vision, color vision, depth perception, and the ability to adjust focus when operating or demonstrating diagnostic equipment.
• Maintain clear hearing acuity to effectively communicate with clients and colleagues via phone and in-person interactions.
• Travel internationally as required for business purposes, including potential assignments outside of Canada.
• Work flexible hours, including weekends and weekday overtime, to accommodate clinic schedules and emergency visits.
• Demonstrate emotional intelligence, persistence, self-motivation, and a positive attitude while navigating the challenges of a fast-paced, field-based role.
• Represent IDEXX with enthusiasm and integrity, contributing to a culture of learning, discovery, and purposeful work that improves pet health globally.

🎯 Requirements

• Experience as a Registered Veterinary Technologist (RVT) or equivalent
• Minimum of three (3) years of veterinary clinic experience
• Valid driver’s license and clean driver’s abstract
• Fluency in English; bilingual English and French is required
• Ability to travel up to 75% of the time, including overnight stays and weekend work
• Comfort with technology including computers, tablets, smartphones, and computer networking

🏖️ Benefits

• Hourly rate targeting $31 per hour plus potential annual cash bonus
• Benefits effective on Day One
• Company-provided vehicle
• On-the-job training and career advancement opportunities
• Pet insurance, mental health resources, paid volunteer days, and foundation donation matching
• Opportunities for international travel and professional growth

Skills & Technologies

Onsite

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IDEXX Laboratories, Inc.

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About IDEXX Laboratories, Inc.

IDEXX Laboratories is a global leader in companion-animal diagnostics and veterinary software. Founded in 1983 and headquartered in Westbrook, Maine, the company develops, manufactures and markets blood analyzers, rapid tests, imaging systems and practice-management software used by veterinarians worldwide. IDEXX also supplies water-testing products that detect microbial contaminants for municipal and commercial laboratories. The firm operates production facilities in North America, Europe and Asia, serving customers in over 175 countries.

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